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Article Number: 000123289


XPS 13 Ultrabook (L322X) - Left Side USB 3.0 Port will not Recognize USB 3.0 Devices

Summary: Steps for getting USB 3.0 speeds on the left side USB port on the XPS 13 Ultrabook (L322X).

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Article Content


Symptoms


Article Summary: This article contains information regarding XPS 13 Ultrabook (L322X) - the Left side USB 3.0 port will not recognize USB 3.0 devices.


Left Side USB 3.0 Port Will Not Recognize USB 3.0 Devices

When a USB 3.0 device is plugged into the left side port, it is not recognized as a USB 3.0 device and will run at USB 2.0 speeds.

See the User Guide for more information.


Disable USB Debug

This behavior is by design.

When shipped from the factory, the left USB port is configured in the USB Debug mode in the Basic Input/Output System (BIOS or System Setup) to allow the ability to boot to a USB drive in the left port. (BIOS Default Setting.)

If USB 3.0 speed are desired in the left port, then boot to the BIOS (Press F2 at boot) (See Figures 1 & 2 Below):

  1. Click the Advanced Tab
  2. Double-click Miscellaneous Devices
  3. Click USB Debug and select DISABLED
  4. Press F10 to save and exit, highlight Yes with the arrow key and press enter to save and exit

SLN285163_en_US__11381766544321.L322XBIOS
Figure 1

SLN285163_en_US__21381766560197.L322XBIOS2
Figure 2

 
SLN285163_en_US__3icon NOTE: When USB Debug Mode is Disabled in the BIOS, you will not be able to boot to a USB 2.0 Device on the left USB port.
 

Article Properties


Affected Product

XPS 13 L322X

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution