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How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers

Summary: Troubleshooting 006-370 ROS Failure Errors on Dell Laser Printers.

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Symptoms

Table of Contents:

  1. How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers

This article provides information on "How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers"


1. How to Troubleshoot 006-370 ROS Failure Errors on Dell Laser Printers

 

This error is relevant to the following Dell Laser Printer Models: 1250, 1320, 1350, 1355, 2130, 2135, 2150, 2155, 3000, 3010, 3100, 3110, 3115, 3130, 5100, 5110, 5130, C3760, C3765, C1660, C1760, C1765.

If you receive a 006-370 error on the printer LCD Panel, please try the following steps to resolve:

  1. Cancel all jobs in the print queue.
  2. Turn the power off on the printer.
  3. Remove the communication cable linking the Printer to the PC (USB or Network/Ethernet depending on your set-up).
  4. Power the printer back on and print a settings page:

To print a settings page:

  • Press the Menu button.
  • Select Reports/List.
  • Select System Settings.
  • The Settings page should now print.
  1. If the Settings page prints re-connect the communication cable and try to print a Windows Test Page.
  2. If the Test Page Prints then the hardware is working correctly. Please try printing other documents.
  3. If the test page does not print or the 006-370 error returns, please contact Dell Technical Support.

More info can be found in the C3760n User's Guide , C3760dn User’s Guide or the C3765dnf User’s Guide.

If these steps do not correct the problem, please contact Dell Technical Support.

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Affected Product

Dell 1250c Color Laser Printer, Dell 1350cnw Color Laser Printer, Dell 1355cn/cnw Color Laser Printer, Dell 2130cn Color Laser Printer, Dell 2135cn Color Laser Printer, Dell 2150cn/cdn Color Laser Printer, Dell 2155cn/cdn Color Laser PrinterDell 1250c Color Laser Printer, Dell 1350cnw Color Laser Printer, Dell 1355cn/cnw Color Laser Printer, Dell 2130cn Color Laser Printer, Dell 2135cn Color Laser Printer, Dell 2150cn/cdn Color Laser Printer, Dell 2155cn/cdn Color Laser Printer, Dell 3000cn Color Laser Printer, Dell 3010cn Color Laser Printer, Dell 3100cn Color Laser Printer, Dell 3110cn Color Laser Printer, Dell 3115cn Color Laser Printer, Dell 3130cn Color Laser Printer, Dell 5100cn Color Laser Printer, Dell 5110cn Color Laser Printer, Dell 5130cdn Color Laser Printer, Dell C1660W Color Laser Printer, Dell C1760NW Color Laser Printer, Dell C1765NF MFP Laser Printer, Dell C1765NFW MFP Laser Printer, Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser PrinterSee more

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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