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SupportAssist Hardware Scan Stuck at 97 or 98 Percent

Summary: Information if your hardware scan is stuck when using SupportAssist.

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Article Content


Symptoms


This article contains information about SupportAssist (SA) hardware scans getting stuck at 97 or 98 percent.


Stuck Hardware Scan

When the Hardware scan is started on the SupportAssist User Interface (UI), the stress test will be performed in the background. This may take more time when the scan gets to 97% or 98%. The scan time can also depend on the system configuration (processor speed, hard drive size, memory speed, and amount).


Workaround

Do Not cancel, terminate, or close the SupportAssist UI. When the hardware scan takes long, SA engineering recommends waiting for 20 to 25 minutes after the hardware scan reaches either 97% or 98%. This will give the stress test enough time to complete.

If you have further questions about this article, contact Dell Technical Support.


Article Properties


Affected Product

SupportAssist for Home PCs

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution