Dell EMC SolVe Online

Summary: SolVe is a customer portal that services, Atmos, Avamar, Celerra, Centera, Clariion, Cloud Disaster Recovery, Cloud for Microsoft Azure Stack Series, CloudBoost, SPSD Converged, DataSee more

Article Content


Symptoms

SLN320822_en_US__1SolVe_online500


Dell Technologies SolVe Online is a lightweight browser-based web application used to find product information on specific products.  SolVe provides Single Sign On (SSO) authentication with Dell Security and Technical information on your product.  There are Procedure Generators to provide step-by-step Guided Instructions (textual/video) for software and hardware upgrades, installations and parts replacement.  SolVe Online is English only at this time.



Dell Technologies customers who desire access to Solve Online must register for use by creating an account. SolVe Online is for use by enterprise customers only to access equipment articles, video and technical data.  Initial registration for an online account is done by anyone with a valid email address - consumer, partner, enterprise business user. It is only the subsequent provisioning with Dell EMC that requires a business-specific email domain address for your company. 
SLN320822_en_US__2icon Gmail, Yahoo and other generic email domains are not valid business accounts.

 


Registration is found under the Sign In area using the "Create an account" selection:

SLN320822_en_US__3Solve_Create500

At the "Create an account" screen fill in your account registration information:

SLN320822_en_US__4Acct_Create600(1)

It is not mandatory that users validate your account in order to get basic (non-partner, non-enterprise customer) access.  In order to receive partner or enterprise access account validation is required.

SLN320822_en_US__5Customer_domain400

Confirming Business Accounts

Business accounts must be validated before the use can be added to the enterprise level of features and content access.  Once validated business users are provisioned to the Domain of their registration.

To prevent employees of partners from individually registering Dell implemented the validation of the registration. The individuals are prompted to verify their account association. When selecting the partner, PC/personal device or "none" options the user is taken to a page that guides them to the appropriate resource.  Validated users selecting the first option, a business customer, will continue through the full registration process.

SLN320822_en_US__6Solve_BusinessVerification500C

Account Validation

If the user has not previously validated their account, the use is asked to complete a 2-step verification. A One Time Passcode (OTP) is sent to the registering user's email so the user can proceed.

Validation is required before creating an enterprise account, the user must complete this step before proceeding.


Business Account Information Collection

To provide service for business users basic contact information is needed:

If the email domain has previously been confirmed for online access the user account is immediately configured for online access.  First-time users registering with a new email domain have limited access temporarily to allow for review and setup of the new account.  For all other users the account setup is complete with the user being redirected to the destination site they were attempting to access.

Web_icon.jpg  Please review the SolVe page for your specific product.

Dell Technologies SolVe Online service platform provides information about CRU (Customer Replaceable Units) and other parts replacements using SolVe for Dell EMC enterprise storage products.

SolVe Online is a knowledge solution that is used by our global Customers, Dell EMC Partners, and Dell Technologies Employees to access trusted best-practice guided instructions for common service tasks. These might include everything from product installations, upgrades and basic to complex troubleshooting.

The SolVe application offers navigation choices by product, by model, by version, etc., to guide users through direct methods to obtain instructions on how to complete a service-based activity.

These include Procedures, Videos, Customer Replaceable Unit (CRU) Instructions, related Knowledgebase Articles, and Warnings for known issues from Dell Technical and Security Advisories.


How to Use SolVe Online:

  • Navigate to https://SolVeonline.emc.com
  • Click "All Products" tab
  • Click on a tile for the SolVe Product Generator - Example: Avamar
  • Choose a path
 

Next step: Choose a path

 

Example: Click on the "CRU Procedure" path under the FRU/CRU.

 

 

Cause


Next step: Navigate through the options

Radio buttons will help you make choices before choosing "Next" to continue. At the end, you see an option to "generate" the step-by-step procedure.


Resolution

 SolVe Online also includes:

  • Search - Type what you are looking for into the Search box
  • Knowledge Base Articles (See Top Service Topics Tab)
  • CRU Videos which are translated into 16 languages! (See Tools & Forms Tab)
  • Dell Technical Advisories & Dell Security Advisories (See Advisories Tab)
  • Support & Feedback - (See the Support Tab)



Need help? Please contact us.  We are here to support you!
Email: SolVeFeedback@emc.com
Customer Replaceable Unit (CRU) Videos 

Additional Information

 

Videos

 

Article Properties


Affected Product

PowerOne, Data Protection, SourceOne, Data Domain, Integrated Data Protection Appliance, CloudBoost, Greenplum, EMC Secure Remote Services, PowerFlex Appliance, Atmos, PowerMax, XtremIO, Dell EMC Unity, VNX/VNXe, SRM, Avamar, Celerra, CenteraPowerOne, Data Protection, SourceOne, Data Domain, Integrated Data Protection Appliance, CloudBoost, Greenplum, EMC Secure Remote Services, PowerFlex Appliance, Atmos, PowerMax, XtremIO, Dell EMC Unity, VNX/VNXe, SRM, Avamar, Celerra, Centera, CLARiiON, Integrated System for Microsoft Azure Stack Hub, CloudLink, Data Protection Advisor, Data Domain Virtual Edition, ECS Appliance, PowerProtect Data Manager, Greenplum, NetWorker, PowerPath, VxFlex Ready Node, SolVe, VNX/VNXe, VPLEX Series, VxRail Appliance SeriesSee more

Last Published Date

17 Mar 2021

Version

14

Article Type

Solution

Rate This Article


Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters