How to restore the Dell factory image with Dell Backup and Recovery

Summary: In order to use Dell Backup and Recovery to reimage the system, a backup of the current Operating System, Drivers, Software and settings must have been created and saved prior to the See more

Article Content


Symptoms

This article provides information on using the Dell Backup and Recovery Utility to restore the operating system on your Dell system


Table of Contents:

  1. Description of the Dell Backup and Recovery Utility
  2. Steps to Run the Dell Backup and Recovery Utility

Description of the Dell Backup and Recovery Utility

The Dell Backup and Recovery solution is designed to provide a simple and effective means of recovering from a software failure, or just refreshing the Operating System back to the original Dell factory image prior to redeployment.
Using the Dell Backup and Recovery Utility is the quickest way to restore your computer to the Dell factory image as a manual Operating System Re-Install (OSRI) takes more time to complete and requires additional steps. In addition to reinstalling Windows, a manual OSRI requires installing each of the device drivers independently, and then software separately as well. The Dell Backup and Recovery Utility creates an image of the installed Operating System, Drivers, Software and system settings when the User creates a backup.

In order to use Dell Backup and Recovery to reimage the system, a backup of the current Operating System, Drivers, Software and settings must have been created and saved prior to the refresh. If the Hard Drive has been replaced because of a hardware failure, there will not be an image available to restore to and as a result, the software and system settings will need to be reinstalled manually.

NOTE:
  • Dell Backup and Recovery is available on Dell Precision, Latitude, Optiplex and Vostro computers that run Windows 8, Windows 7 and Windows Vista operating systems
  • These procedures can only be done if the recovery partition on your hard drive is still intact
  • These instructions are for the Windows 7 operating system

Back to Top


Steps to Run the Dell Backup and Recovery Utility

NOTE: If you can access Windows, make sure that you've backed up all of your files on your computer. You will lose that data, and/or any new data/software installed since the last backup, during the restore process. Instructions on performing a backup and downloading the Dell Backup and Recovery Utility can be found below
To Restore Your Computer From Within Windows:
NOTE: If you restore from a recent system backup, your computer will reflect the state of your operating system at that time. If you restore in Dell Factory Image, your computer will be restored to factory settings and you will need to set up Windows before you can use your computer.
  1. Log on to Windows as an administrator
  2. Open Dell Backup and Recovery by clicking Start, pointing to All programs and clicking Dell Backup and Recovery
  3. Click Restore System
  4. In the Restore System window, select the backup file you want to use to restore your system in the drop-down menu and click Next
  5. In the Confirm window, read the caution message and click both check boxes to confirm that you want to overwrite your computer's operating system with the selected backup file, and that the restore process cannot be interrupted or undone
  6. Click Start. Your computer will restart into the Windows Recovery Environment. Dell Backup and Recovery will first erase your operating system partition and then install the selected backup
  7. When the process completes a success message appears. Click Finish

Your computer will restart and the state of your restored system will be the same as the selected backup.

To Restore Your Computer From The Windows Recovery Environment:
  1. Restart your computer
  2. While the computer restarts, press F8 to open the Advanced Boot Options menu
    If the Advanced Boot Options menu does not open, wait for the Windows logon screen to appear. Then restart your computer and try again
  3. Select Repair My Computer using the Arrow keys and press Enter to open the Windows Recovery Environment
  4. On the first System Recovery Options window, click Next to select the default option
  5. If you are prompted, log on as administrator to continue
  6. On the Systems Recovery Options window, click Dell Backup and Recovery
  7. In the Restore System window, select the backup file that you want to use to restore your system from the drop-down menu and click Next

Your computer will restart and the state of your restored system will be the same as the selected backup 

Back to Top

 

Resolution
SLN147555_en_US__1image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 

 

SLN147555_en_US__2icon NOTE: Currently, offers are only available for US, Canada, UK, Germany and France PC Customers. Server and Storage not applicable.

 

Article Properties


Affected Product

Latitude 10e ST2E, Latitude 10, Latitude 100L, Latitude 3120, Latitude 3180, Latitude 3189, Latitude 3190 2-in-1, Latitude 3190, Latitude 110L, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 5290 2-in-1, Latitude 5290, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7214 Rugged Extreme, Latitude 7280, Latitude 7285 2-in-1, Latitude 7290, Latitude 120L, Latitude 13, Latitude 3300, Latitude 3301, Latitude 3310 2-in-1, Latitude 3310, Latitude 13 3379 2-in-1, Latitude 13 3380, Latitude 3390 2-in-1, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7350 2-in-1, Latitude 7370, Latitude 7380, Latitude 7389 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 131L, Latitude 3400, Latitude 3410, Dell Latitude 3480/3488, Latitude 3490, Latitude 5400 Chromebook Enterprise, Latitude 5400, Latitude 5401, Latitude 5410, Latitude 5411, Latitude 5414 Rugged, Latitude 5420 Rugged, Latitude 5424 Rugged, Latitude 5480/5488, Latitude 5490, Latitude 5491, Latitude 5495, Latitude 7400 2-in-1, Latitude 7400, Latitude 7410 Chromebook Enterprise, Latitude 7410, Latitude 7414 Rugged, Latitude 7420, Latitude 7424 Rugged Extreme, Latitude 7480, Latitude 7490, Latitude 9410, Latitude 3500, Latitude 3510, Dell Latitude 3580/3588, Latitude 3590, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5580, Latitude 5590, Latitude 5591, Latitude 7520, Latitude 9510, Latitude 2100, Latitude 2110, Latitude 2120, Latitude 3150, Latitude 3160, Latitude 3330, Latitude 3340, Latitude 3350, Latitude 3440, Latitude 3450, Latitude 3460, Latitude 3470, Latitude 3540, Latitude 3550, Latitude 3560, Latitude 3570, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 5404 Rugged, Latitude 5420, Latitude 6430u, Latitude 7204 Rugged, Latitude 7275, Latitude 7404 Rugged, Latitude C400, Latitude C500, Latitude C510, Latitude C540, Latitude C600, Latitude C610, Latitude C640, Latitude C800, Latitude C810, Latitude C840, C/Dock Expansion Station, C/Dock II Expansion Station, Latitude CP, Latitude Cpi, Latitude CPi A, Latitude CPi R, C/Port APR, C/Port II APR, Latitude CPt, Latitude CPt S, Latitude CPt V, Latitude CPx H, Latitude CPx J, Latitude CS R, Latitude CSx H, Latitude D400, Latitude D410, Latitude D420, Latitude D430, Latitude D500, Latitude D505, Latitude D510, Latitude D520, Latitude D530, Latitude D531, Latitude D600, Latitude D610, Latitude D620, Latitude D620 ATG, Latitude D630, Latitude D630 ATG, Latitude D630 XFR, Latitude D630C, Latitude D631, Latitude D800, Latitude D810, Latitude D820, Latitude D830, Latitude E4200, Latitude E4300, Latitude E4310, Latitude E5250/5250, Latitude E5270, Latitude E5400, Latitude E5410, Latitude E5420, Latitude E5420M, Latitude E5430, Latitude E5440, Latitude E5450/5450, Latitude E5470, Latitude E5500, Latitude E5510, Latitude E5520, Latitude E5520M, Latitude E5530, Latitude E5540, Latitude E5550/5550, Latitude E5570, Latitude E6220, Latitude E6230, Latitude E6320, Latitude E6330, Latitude E6400, Latitude E6400 ATG, Latitude E6400 XFR, Latitude E6410, Latitude E6410 ATG, Latitude E6420, Latitude E6420 ATG, Latitude E6420 XFR, Latitude E6430, Latitude E6430 ATG, Latitude E6430s, Latitude E6440, Latitude E6500, Latitude E6510, Latitude E6520, Latitude E6530, Latitude E6540, Latitude E7240 Ultrabook, Latitude E7250/7250, Latitude E7270, Latitude E7440, Latitude E7450, Latitude E7470, Latitude L400, Latitude LM, Latitude LS, Latitude LT, Latitude LX 4 D, Latitude LX 4 DT, Latitude LX 4100D T, Latitude MMC, Latitude ST, Latitude SX 4, Latitude V700, Latitude V710, Latitude V740, Latitude X1, Latitude X200, Latitude X300, Latitude XP4, Latitude Xpi, Latitude Xpi CD, Latitude Xpi CD MMX, Latitude XT, Latitude XT2, Latitude XT2 XFR, Latitude XT3, Latitude Z, Latitude E7270 mobile thin client, Latitude 3460 mobile thin client, Latitude 3480 mobile thin client, Latitude 5280 mobile thin client, Vostro 1000, Vostro 1011, Vostro 1014, Vostro 1015, Vostro 1088, Vostro 1200, Vostro 1220, Vostro 5300, Vostro 5301, Vostro 5370, Vostro 5390, Vostro 5391, Vostro 1310, Vostro 1320, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3445, Vostro 3446, Vostro 14 3449, Vostro 3458, Vostro 3459, Vostro 14 3468, Vostro 3478, Vostro 3480, Vostro 3481, Vostro 3490, Vostro 3491, Vostro 5401, Vostro 5402, Vostro 5459, Vostro 14 5468, Vostro 5471, Vostro 5480, Vostro 5481, Vostro 5490, Vostro 1400, Vostro 1440, Vostro 1450, Vostro 3500, Vostro 3501, Vostro 15 3549, Vostro 3558, Vostro 3559, Vostro 15 3562, Vostro 15 3568, Vostro 3572, Vostro 3578, Vostro 3580, Vostro 3581, Vostro 3582, Vostro 3583, Vostro 3584, Vostro 3590, Vostro 3591, Vostro 5501, Vostro 5502, Vostro 15 5568, Vostro 5581, Vostro 5590, Vostro 7500, Vostro 15 7570, Vostro 15 7580, Vostro 7590, Vostro 1500, Vostro 1510, Vostro 1520, Vostro 1540, Vostro 1550, Vostro 1700, Vostro 1710, Vostro 1720, Vostro 2420, Vostro 2421, Vostro 2510, Vostro 2520, Vostro 2521, Vostro 3300, Vostro 3350, Vostro 3360, Vostro 3400 (End of Life), Vostro 3450, Vostro 3460, Vostro 3500 (End of Life), Vostro 3546, Vostro 3550, Vostro 3555, Vostro 3560, Vostro 3561, Vostro 15 3565, Vostro 3700, Vostro 3750, Vostro 500, Vostro 5460, Vostro 5470, Vostro 5560, Vostro A840, Vostro A860, Vostro A90, Vostro V13, Vostro V130, Vostro V131

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution

Rate This Article


Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters