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Dell PowerEdge: How to download and use the Support Live Image?

Summary: ​This Live CD called Support Live Image is a compilation of common support, serviceability, and update tools for your PowerEdge Server.

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Article Content


Symptoms

SLN305214_en_US__1icon Note: This article is part of the Server Tutorials: Support Tools, available in Dell KB article 133157 here.

Support Live Image (SLI) is a CentOS ISO image that packages a collection of utilities and diagnostic tools.

Table of content
  1. Download links
  2. Embedded tools
  3. Credentials
  4. Scenarios

 

Cause

See Resolution

Resolution


1. Download Support Live Image

Support Live Image is available for download at:


How to identify the generation of a PowerEdge Server is available in Dell KB article 137343. 
 


2. Embedded tools in SLI

The following utilities and diagnostic tools are in the CentOS image:

Version 3: CentOS 7.4

MS-DOS-Based Tools Linux-Based Tools OS-Based Tools
Memtest86+ v5.01 
Asset Tag Utility 
OpenManage Server Administrator 9.1
Server Update Utility (SUU) version 17.12.00 
iDRAC7 Evaluation License Tool for 12G
iDRAC8 Evaluation License Tool for 13G
iDRAC9 Evaluation License Tool for 14G
PowerEdge C System Management Pack version 2014 
Intel CPU Diagnostics Tool version 4.1.0.24 
System Update version 1.5.3 
iPerf3 version 3.1.7 
CPU Stress Tool 
Hard Disk Stress Tool 
SNMP
Network Manager Utility 
Samba Share 
NTFS File Support 
 

Version 2

Available tools in the SLI v2.x are listed in the User Guide.
 

3. Credentials

To use this tool, boot on the ISO file and access interface using following credentials:

username root
password dell

 

SLN305214_en_US__1icon Note: You can use the virtual media of iDRAC (Dell KB article 124001) to boot an ISO file or boot from USB key (Dell KB article 141551).
 

4. Scenarios

Support Live Image is well suited for:
  • Running an unsupported or corrupt operating system
  • Fixing misconfigured RAID
  • Situations where Systems Management tools cannot be installed on the Operating System
  • Performing firmware and BIOS update in a certified environment

The CentOS Live Image provides access to all the tools and utilities available in a regular CentOS installation. Many of the services are preconfigured to allow such tasks such as remote desktop, file transfer, and Samba. 


SLN305214_en_US__1icon Note: The DHCP may assign the same IP to a server booted to SLI, if no static IP was assigned. This is due to MAC address already being registered with the DHCP server.

 

Also, Support Live Image allows accessing Dell tools to perform maintenance and troubleshooting operations.

Article Properties


Affected Product

PowerEdge

Last Published Date

28 Apr 2022

Version

6

Article Type

Solution