Dell PowerEdge: How to download and use the Support Live Image?

Support Live Image (SLI) is a CentOS ISO image that packages a collection of utilities and diagnostic tools.

Table of content

1. Download links
2. Embedded tools
3. Credentials
4. Scenarios

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See Resolution

1. Download Support Live Image

Support Live Image is available for download at:

• Version 3.x for PowerEdge 12G to 14G (latest one)
  SLI 3.0 ISO Download - User Guide (PDF)
• Version 2.x for PowerEdge 9G to 11G
  SLI 2.2 ISO Download - User Guide (PDF)

How to identify the generation of a PowerEdge Server is available in Dell KB article 137343. 
 

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2. Embedded tools in SLI

The following utilities and diagnostic tools are in the CentOS image:

Version 3: CentOS 7.4

MS-DOS-Based Tools	Linux-Based Tools	OS-Based Tools
Memtest86+ v5.01  Asset Tag Utility	OpenManage Server Administrator 9.1 Server Update Utility (SUU) version 17.12.00  iDRAC7 Evaluation License Tool for 12G iDRAC8 Evaluation License Tool for 13G iDRAC9 Evaluation License Tool for 14G PowerEdge C System Management Pack version 2014  Intel CPU Diagnostics Tool version 4.1.0.24  System Update version 1.5.3	iPerf3 version 3.1.7  CPU Stress Tool  Hard Disk Stress Tool  SNMP Network Manager Utility  Samba Share  NTFS File Support

 

Version 2

Available tools in the SLI v2.x are listed in the User Guide.
 

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3. Credentials

To use this tool, boot on the ISO file and access interface using following credentials:

username	root
password	dell

 

Note: You can use the virtual media of iDRAC (Dell KB article 124001) to boot an ISO file or boot from USB key (Dell KB article 141551).
 

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4. Scenarios

Support Live Image is well suited for:

• Running an unsupported or corrupt operating system
• Fixing misconfigured RAID
• Situations where Systems Management tools cannot be installed on the Operating System
• Performing firmware and BIOS update in a certified environment

The CentOS Live Image provides access to all the tools and utilities available in a regular CentOS installation. Many of the services are preconfigured to allow such tasks such as remote desktop, file transfer, and Samba. 


Note: The DHCP may assign the same IP to a server booted to SLI, if no static IP was assigned. This is due to MAC address already being registered with the DHCP server.

 

Also, Support Live Image allows accessing Dell tools to perform maintenance and troubleshooting operations.