"No EULA Agreement; Terminating service." error opening Dell Digital Delivery.

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Symptoms


ARTICLE SUMMARY: Dell Digital Delivery errors upon attempting to launch the application.


Error attempting to open Dell Digital Delivery

Dell has received reports of problems attempting to launch Dell Digital Delivery.  In some cases, the following error, "No EULA Agreement; Terminating service. [PreInitCheck]" occurred when trying to start Dell Digital Delivery. There are other error messages that also may share a common point of failure, the Dell Digital Delivery recovery tool in these cases points to a problem with the End User License Agreement (EULA) for Dell Digital Delivery.

NOTE: Dell Digital Delivery (DDD) is not supported in Windows XP

Solution

This issue is caused by a missing registry entry indicating that the (EULA) had been agreed to by the user. The first item that should be checked in resolving this issue is to ensure that the registry entries for the EULA are correct in the Registry.

Using Registry Editor the Digital Delivery registry value can be edited to show the EULA has been accepted. There are different registry keys based on 32-bit or 64-bit Windows 7 Versions installed:

If the system is running a 32-bit version of Windows 7, the Registry item of "HKLM\SOFTWARE\Dell\Digital Delivery\UserAgreedToEula"

If the system is running a 64-bit version of Windows 7, the Registry item of "HKLM\SOFTWARE\Wow6432Node\Dell\Digital Delivery\UserAgreedToEula."

The string Value "UserAgreedToEula" should show a value of 1. If the value is Blank or a number other than 1, change the value to 1 and restart Windows 7.


Article Properties


Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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