What is the Current Overage Buffer for Dell Security Management Servers Entitlements or CALs?

Summary: What is the current overage buffer for Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) Entitlements or Cal's? ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

What happens once the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) is out of licenses? What should the customer do if they activate more endpoints than the licenses they purchased?

Cause

Not Applicable

Resolution

A license is required to activate Dell Encryption (formerly Dell Data Protection | Encryption) products against a Dell Security Management Server or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition). If a product exceeds the number of available licenses, future clients are not allowed to activate. The server allows for a license overage of:

  • v7.0.X - v7.5.X server: 10% overage
  • v8.0.X and later server: 5% overage
Note:
  • An example of a 5% overage: Customer A has purchased and installed 100 licenses for Product B. This allows Customer A to activate up to 105 machines with Product B software.
  • Devices incorrectly activating as Windows: Credant Edition instead of Windows: Dell edition, showing Windows: Credant Edition license consumption is fixed in the 7.2.3 shield. Updating clients to a later version and running a WSDeactivate automatically resolves this discrepancy.

There is a Dashboard notification when the server is out of licenses.

License Used
Figure 1: (English Only) License Used

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

Affected Products

Dell Encryption
Article Properties
Article Number: 000124731
Article Type: Solution
Last Modified: 08 May 2024
Version:  8
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