Dell Data Protection Enterprise Edition status update failure during encryption sweep

Summary: This article provides information how to resolve issues regarding Dell Data Protection | Enterprise Edition status update failure during encryption sweep.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v8.2.0.5790 and Later

Cause

Not Applicable

Resolution

Dell Data Protection | Enterprise Edition is unable to update its encryption sweep status.

This can cause it to perform the encryption sweep again on the next reboot or user login, causing performance issues.

This issue can be identified in the Shield logs by the following entry:

[11.19.13 11:32:59:983 DirectoryList.c: 244] GNPED - cannot rename processing list C:\ProgramData\CREDANT\CMGData\_SDENCR_.WIP to C:\ProgramData\CREDANT\CMGData\_SDENCR_.PWP, error = 183

To resolve this issue:

  • Delete the contents of the c:\ProgramData\Credant\CMGData folder.

  • Run WSProbe

The issue has been resolved in Build 8.2.0.5819 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124738
Article Type: Solution
Last Modified: 08 Jan 2024
Version:  10
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