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Dell BitLocker Manager Fails to Start Encrypting

Summary: While running Dell Encryption (formerly Dell Data Protection | Encryption) v8.13 on Windows 10 (on both Legacy and UEFI BIOS settings), Dell BitLocker Manager (formerly Dell Data Protection | BItLocker Manager) might fail to start encrypting. ...

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Article Content


Affected Products:

  • Dell Security Management Server
  • Dell Encryption
  • Dell BitLocker Manager
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Encryption
  • Dell Data Protection | BitLocker Manager

Affected Versions:

  • v8.13

Affected Operating Systems:

  • Windows 10 - TH1, TH2, RS1, RS2 (Creators)

The following error under the DellAgent logs:

2017.04.06 14:49:56 E Bde : volume C: unable to enable key protectors – Failure


An additional Platform Configuration Register (PCR), a value that is used to validate the endpoint during boot, is required with newer versions of Windows 10. Versions of the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption that are listed above do not support all 24 PCRs as defined and required by Microsoft.


To resolve this issue:

Update Dell Security Management Server to v9.8 or later, and Dell Encryption to v8.15 or later.

To work around this issue:

Patches for several major versions of the Dell Security Management Server are available through support, if an upgrade to the server is not possible.

Note: To contact the technical support team, reference Dell Data Security International Support Phone Numbers.


Dell Security Management Server System Requirements

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

Dell Encryption

Last Published Date

11 Apr 2024



Article Type