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Dell BitLocker Manager Fails to Start Encrypting

Summary: While running Dell Encryption (formerly Dell Data Protection | Encryption) v8.13 on Windows 10 (on both Legacy and UEFI BIOS settings), Dell BitLocker Manager (formerly Dell Data Protection | BItLocker Manager) might fail to start encrypting. ...

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Article Content


Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Encryption
  • Dell BitLocker Manager
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Encryption
  • Dell Data Protection | BitLocker Manager

Affected Versions:

  • v8.13

Affected Operating Systems:

  • Windows 10 - TH1, TH2, RS1, RS2 (Creators)

The following error under the DellAgent logs:

2017.04.06 14:49:56 E Bde : volume C: unable to enable key protectors – Failure

Cause

An additional Platform Configuration Register (PCR), a value that is used to validate the endpoint during boot, is required with newer versions of Windows 10. Versions of the Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) and Dell Encryption that are listed above do not support all 24 PCRs as defined and required by Microsoft.

Resolution

To resolve this issue:

Update Dell Security Management Server to v9.8 or later, and Dell Encryption to v8.15 or later.

To work around this issue:

Patches for several major versions of the Dell Security Management Server are available through support, if an upgrade to the server is not possible.

Note: To contact the technical support team, reference Dell Data Security International Support Phone Numbers.

References:

Dell Security Management Server System Requirements


To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties


Affected Product

Dell Encryption

Last Published Date

11 Apr 2024

Version

9

Article Type

Solution