Active Directory Groups: "group not found" In Dell Security Management Server and Dell Security Management Server Virtual

Summary: Following the latest release of the Dell Security Management Server (Formerly Dell Data Protection | Enterprise Edition) or Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) v9.7 server, Active Directory computer groups can now be used when adding or modifying Endpoint Groups. ...

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Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

Affected Versions:

  • v9.7 or Later

Affected Operating Systems:

  • Windows 2016
  • Windows 2008 RS, 2012 RS

Searching for the specific Active Directory computer group under Endpoint Groups, Add Endpoint Group, Select the type of Endpoint Group, and Active Directory Group might return no results for the new Active Directory computer group under Choose AD Group.

Search for Active Directory Group
Figure 1: (English Only) Search for Active Directory Group

Cause

Not Applicable

Resolution

Dell Security Server collects Active Directory information from endpoints on the client side and makes this data available to the server for Endpoint Group specification during an inventory push to the Dell Security Server.

No Active Director device group can be added to the WebUI until at least one endpoint that belongs to that Active Directory group has been successfully activated against the Dell Security Server.

Caution: The Shield sends an inventory during its initial activation, starting with Shield v8.12. This way the Dell Security server knows from the start the group that the endpoint belongs to and can assign the correct policies. Endpoints running older versions of the shield cannot be assigned to the Active Directory Endpoint Group until an inventory reporting their Active Directory group membership is sent to the server.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124807
Article Type: Solution
Last Modified: 03 Apr 2024
Version:  8
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