Error Messages While Attempting to Write Data to CD or DVD Media with Dell Encryption Installed

Summary: Customers may receive error messages while attempting to write data to CD or DVD media on endpoints with Dell Encryption (formerly Dell Data Protection | Encryption) installed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Encryption Personal
  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Encryption
  • Dell Data Protection | Personal Edition
  • Dell Data Protection | Enterprise Edition Shield

Affected Versions:

  • v8.0 and Later

Cause

The error message varies when using third-party CD or DVD burner software with Dell Encryption UDF only policy. The error message may include but is not limited to:

  • The disk is not usable.
  • Media not compatible
  • The format is not supported.

Resolution

The UDF Only policy must be enabled to allow CD, or DVD read or write capability. If the policy is not enabled, the endpoint does not recognize CDs or DVDs that are inserted into the computer.

The table below lists Dell Encryption supported policies for UDF CD, or DVD media:

Supported Writing Reading Comments
DVD -RW Yes Yes Fully supported
DVD -R Yes Yes Fully supported
DVD +R No Yes Not supported in writing
DVD +RW No Yes Not supported in writing

Dell Encryption supports the native Windows application CD, or DVD read and write capability when used with the option to write as USB.

Note: As of Windows Vista, Dell Encryption no longer supports third-party software, when the option UDF only is enabled.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124973
Article Type: Solution
Last Modified: 23 Jul 2024
Version:  11
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