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Article Number: 000124984


072-101: IOT Feeder 2 JAM on the Dell 2150cn/cdn Laser Printer

Summary: This page provides Information on 072-101: IOT Feeder 2 JAM on the Dell 2150cn/cdn Laser Printer

Article Content


Symptoms

 Article Summary: This article provides Information on 072-101: IOT Feeder 2 JAM on the Dell 2150cn/cdn Laser Printer.


Table of Contents:
  1. 072-101: IOT Feeder 2 JAM on the Dell 2150cn/cdn Laser Printer

 
1.   

 072-101: IOT Feeder 2 JAM on the Dell 2150cn/cdn Laser Printer 

   

This error relates to paper(s) jammed in the Optional Paper Tray of the 2150cn/cdn Laser Printer

In order to attempt to resolve this, please follow the steps below:
  1. Turn off the Printer and remove the communication cables (USB or Ethernet, depending on Set-up)

     
  2. Remove any Jammed Paper from the printer

     
  3. Turn the Printer back on

     
  4. Print a Settings page from the Operator Panel from tray 1:

     
  5. To Print a Settings Report:
     
    • Press the Menu Button

       
    • Use the Down Arrow until Reports/List is Highlighted and Press Select (Tick) Button

       
    • Use the Down Arrow until System Settings is Highlighted and Press Select (Tick) Button

       
    • The Report should now Print

       
  6. If the Report Prints from Tray 1 then the issue will be with the Optional Tray 2 Feeder Assembly

     
  7. Remove and re-seat the Optional Tray 2 Feeder Assembly

     
  8. Try another Print from the Optional Tray 2 and verify of the error recurs

     
  9. If the error recurs after re-seating, please try a working Optional Tray 2 Feeder Assembly from another 2150cn/cdn Laser Printer (if available)

     
  10. If the error recurs with a working Optional Tray 2 Feeder Assembly (or none is available), please contact Dell via the Twitter button to raise a technical issue

     
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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

Article Properties


Affected Product

Dell 2150cn/cdn Color Laser Printer

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution