Dell Data Security Thunderbolt Dock TB16 Technical Advisories

Summary: This article covers known issues and resolutions for endpoints using thunderbolt dock TB16 and Dell Data Security (formerly Dell Data Protection) products.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Data Protection | Security Tools
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Enterprise
  • Dell Data Protection | Personal Edition
  • Dell Encryption Personal

Cause

Not Applicable

Resolution

Issue: Endpoints running Dell Encryption Enterprise or Dell Encryption Personal using Thunderbolt dock TB16 may experience delays during boot, or an operating system failure resulting in an unexpected reboot.

  • Resolution: Update the ASMedia driver to 1.16.51.1 or later, this drive is available from dell.comsupport on the TB16’s drivers and downloads page. Support for Dell Thunderbolt Dock TB16.

Issue: Endpoints running Dell Data Security using Thunderbolt dock TB16 may cause Blue Screen when transitioning between the S1 and S3 (this is the state between sleep [S1] and hibernate [s3]) power state.

  • Resolution: This issue is resolved with Dell Encryption Enterprise or Dell Encryption Personal v8.16 or later.

Issue: Endpoints running Dell Data Security using Thunderbolt dock TB16 may cause Blue Screen when transitioning between the S1 and S3 power state due to the ASIMedia Driver.

  • Resolution: This has been resolved on Dell hardware with the latest BIOS version. For non-Dell hardware, upgrade to the latest BIOS version. If issue persists, reach out to Dell ProSupport for further assistance.

Issue: Endpoints running Dell Data Security may stop responding during POST when connected to Thunderbolt dock TB16.

  • Resolution: This is resolved in 8.17.2 and later.

Issue: Thunderbolt dock TB16 may not present USB ports or network adapter connectivity to host Operating System post Pre-Boot Authentication (PBA).

  • Resolution: This is resolved in 8.18.0 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

External devices including Thunderbolt devices do not work under the Dell Encryption Pre-Boot Authentication Environment

Affected Products

Dell Encryption
Article Properties
Article Number: 000125040
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.