Operating System Failure with Dell Encryption and Symantec Endpoint Protection
Summary: When both Dell Encryption and Symantec Endpoint Protection 14.x are installed, an operating system failure may be experienced during computer operation.
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This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- Dell Encryption Enterprise
- Dell Encryption Personal
Affected Versions:
- 8.15.0
- 8.15.1
- 8.16.0
- 8.16.1
- 8.17.0
Dell Data Security and Symantec have worked together to identify a race condition during file renames. In rare instances during a rename or move operation for a file, memory may become corrupted, resulting in an Operating System failure, indicated by a blue screen error or a Stop Code. These Operating System failures may present with a Stop Code of 7E or 50.
No data damage has been identified during the reproduction and validation of the workflows for this failure.
Cause
Not Applicable
Resolution
Dell has resolved this issue in v8.18.1 and later. Upgrading the client (which can be performed in-place) resolves the issue.
To find the latest version and for information about upgrading, go to: Support for Dell Encryption.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000125093
Article Type: Solution
Last Modified: 24 Mar 2025
Version: 10
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