PowerStore: How to disable support notifications for testing and planned maintenance
Summary: SupportAssist enabled clusters send notifications to Dell when certain alerts are created. During planned maintenance or testing activities, SupportAssist may erroneously alert Customer Support for events that do not require engagement from Dell. ...
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Instructions
Before starting any testing activities or work that does not require Dell support intervention, you should disable support notifications for the duration of the test or maintenance activity.
To disable support notifications, go to the PowerStore Manager user interface (UI) > Settings > Support > Disable Support Notifications.
Here you can select one or more appliances, click MODIFY and Enable Maintenance Mode.
You can specify how long (hours) the system should stay in Maintenance Mode, or you can disable Maintenance Mode manually again.
To disable support notifications, go to the PowerStore Manager user interface (UI) > Settings > Support > Disable Support Notifications.
Here you can select one or more appliances, click MODIFY and Enable Maintenance Mode.
You can specify how long (hours) the system should stay in Maintenance Mode, or you can disable Maintenance Mode manually again.
Note: This does not apply to PowerStoreOS upgrades. Notifications are automatically disabled before an upgrade starts.
Affected Products
PowerStoreArticle Properties
Article Number: 000125772
Article Type: How To
Last Modified: 31 Aug 2022
Version: 4
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