This article describes the steps needed to get support for your Wyse products.
Click on the drawer below for the type of support that is needed:
As part of the Wyse.com to Dell.com transition we have migrated away from the Appservices.Wyse.com Free Download Application with Dell’s standard https://www.dell.com/support/.
Dell has been communicating this change on the login page of AppServices.Wyse.Com for 6 months to ensure that customers were aware of this change.
As we complete the transition of Wyse to Dell Wyse we have only migrated support files for Dell Wyse products that have been sold on or after Jan 1st, 2014 and have not gone End of Service Life(EOSL).
Question: How do I get support or access support files for my product that is Out of Warranty / End of Service Life?
For any Dell Wyse product that is Out of Warranty or End of Service Life, Dell offers multiple methods of receiving answers to your questions via the following:
Forums: Here you can search a vast pool of existing threads and you can also post a detailed inquiry where the community representatives can review and suggest potential fixes. - Wyse Forums
Videos: - Wyse video series on YouTube
Twitter: - @DellCaresPro https://twitter.com/DellCaresPRO / @DellCares https://twitter.com/DellCares – For our consumer products
Dell Sales: - Contact a Dell Sales Representative to discuss options – Dell Sales
Question: I navigated to Dell.com/Support and was not able to find the files I need for my IN WARRANTY PRODUCT.
Customers with an IN WARRANTY Dell Wyse product that are unable to find support files that they need should contact a Dell Technical Support Representative for Assistance.
Follow guidance below to Translate your Serial Number into a Dell Service Tag prior to contacting Dell Technical Support.
Navigate to Dell.com/Support to find your In Region Contact Numbers.
Register for Dell TechDirect. TechDirect is an easy, convenient and flexible support tool that provides the ability to open and manage Dell support cases and replacement parts dispatches.
For more information, review the TechDirect Info Center.
The tool requests a customer number to register; if you do not have a customer number, enter in "Wyse" and the team will provide one for you.
TechDirect enables you to request a "Return to Depot" Dispatch. This is the same as requesting for an RMA. Customers who have the Advanced Exchange Service Entitlement are required to call into Dell Tech Support at this time.
Customers will be required to pass a Desktop training module to self-dispatch (Return to depot/RMA). This training module provides you with helpful information on Dell systems, and how to ship your product to our repair centers properly.
For assistance using the Dell TechDirect program, email the Dell TechDirect team.
Using Service Request Online (Asia, Pacific, Japan customers without TechDirect Capability)
- From Dell.com/support Product Page from Step 1, select Contact Us.
- Select Technical Support and Create Support Request for the quickest response.
APJ customers can also use TechDirect.
Register your product(s) using your Dell Service Tag at the Warranty and Ownership Transfer Portal.
Customers will need to translate their Serial Numbers to Service Tags to use the form.
For more than five systems, use the Bulk Transfer Registration tab.
Dell is consolidating the naming structure of its portfolio of Wyse thin clients to make selecting and ordering the right thin client for your business easier than ever. This does not affect the broad portfolio of devices, and the devices that you know and love are still available.
For more information, review our translation guide.
Visit Dell.com/Support for all Published Support Files for IN WARRANTY (NON End of Service Life) Dell Wyse Products
Licensed Wyse software and digital Licenses that were available in the Wyse Self Service Portal are now available through Dell Digital Locker. Dell Digital Locker allows you to access licensed software products, download license keys, view software entitlements, and more.
Software titles and product keys available in Dell Digital Locker are:
- Wyse Device Manager
- PC Extender
- Thin Client Extender
- ThinOS Maintenance
- ThinOS Lite Maintenance
- Cloud Client Manager
Access to free downloadable software APPLICATIONS is now available via the Dell File Download website.
Software titles available at the Dell File Download Site are:
- PC Extender
- TCX Suite
- Dell Wyse USB Imaging Tool
- Wyse Configuration Manager
- Wyse Device Agent
- Wyse Device Manager
- Wyse Management Suite
Wyse 7010 Thin Client / Z90D7, Wyse 3030 Thin Client, Wyse Cloud Connect, Latitude E7270 mobile thin client, Latitude E7270 mobile thin client, Wyse 3030 LT Thin Client, Wyse TCX Suite, Latitude 5280 mobile thin client, Latitude 5280 mobile thin client, Wyse ThinOS, Wyse X Class, Wyse 7020 Thin Client, Wyse 3020 Thin / Zero Client, Latitude 3480 mobile thin client, Latitude 3480 mobile thin client, Wyse 5070 Thin Client, Wyse 5030 Zero Client (VMWare) / P25, Wyse C Class, Wyse Device Manager, Wyse R Class, Wyse 5010 Zero Client (Citrix) / D00DX, Wyse Converter for PCs, Wyse 1000 Series (wyse-e-class), Wyse Management Suite, Wyse 5060 Thin Client, Wyse 5040 AIO Thin Client, Wyse V Class, Wyse 1010 zero client, Wyse 3040 Thin Client, Wyse 5050 All-In-One, Wyse S Class, Wyse 5020 Thin Client, Wyse PC Extender, Wyse Cloud Client Manager/Edge Device Manager, Wyse 7030 PCoIP zero client, Wyse ThinOS Lite (Xenith), Wyse 5010 Thin Clients / D10D/D10DP/D90D7, Wyse 7040 Thin Client, Latitude 3460 mobile thin client, Latitude 3460 mobile thin client, Wyse 3010 Thin Clients/T10/T50/T00X, Wyse Cloud Client Manager/Edge Device Manager, Wyse Converter for PCs, Wyse PC Extender, Wyse TCX Suite, Wyse ThinOS, Wyse Device Manager, Wyse Management Suite, Wyse ThinOS Lite (Xenith), Dell Hybrid Client, Wyse 1010 zero client, Latitude E7270 mobile thin client, Latitude 3460 mobile thin client, Wyse 3010 Thin Clients/T10/T50/T00X, Wyse 3020 Thin / Zero Client, Wyse 3030 Thin Client, Wyse 3030 LT Thin Client, Wyse 3040 Thin Client, Latitude 3480 mobile thin client, Wyse 5010 Thin Clients / D10D/D10DP/D90D7, Wyse 5020 Thin Client, Wyse 5040 AIO Thin Client, Wyse 5050 All-In-One, Wyse 5060 Thin Client, Wyse 5070 Thin Client, Latitude 5280 mobile thin client, Wyse 5470 All-In-One, Wyse 5470, Wyse 7020 Thin Client, Wyse 7030 PCoIP zero client, Wyse 7040 Thin Client, Wyse C Class, Wyse Cloud Client Manager/Edge Device Manager, Wyse Cloud Connect, Wyse Converter for PCs, Wyse 5010 Zero Client (Citrix) / D00DX, Wyse 1000 Series (wyse-e-class), Wyse 5030 Zero Client (VMWare) / P25, Wyse PC Extender, Wyse R Class, Wyse S Class, Wyse TCX Suite, Wyse ThinOS, Wyse V Class, Wyse Device Manager, Wyse Management Suite, Wyse X Class, Wyse ThinOS Lite (Xenith), Wyse 7010 Thin Client / Z90D7
Last Published Date
20 Nov 2020