Dell Data Protection Enterprise Edition Compliance Reporter Stops Responding

Affected Products:

• Dell Data Protection | Enterprise Edition

Affected Versions:

• v9.2

Not Applicable

Compliance reporter in v9.2 accepts invalid date format in the settings. This causes some reports to not be complete. When attempting to run a report, it gets stuck at the loading screen:

Figure 1: (English Only) Report Results: Effective Policy

To resolve this issue:

1. Open the settings page of Compliance Reporter by clicking the settings button in the upper right:

Figure 2: (English Only) Settings

2. Next open the settings page of Admin Functions:

Figure 3: (English Only) Admin Functions

3. Check the date format for an invalid entry:

Figure 4: (English Only) Report Formats

4. Remove the invalid entry and press update in the bottom-right corner. The report should now run as expected.

Sample Date Formats:

MM/dd/yyyy HH:mm:ss 05/10/2016 23:59:59
yyyy-MM-dd (2016-05-10)
dd-MM-YYYY (10-05-2016)
yyyy-MM-dd HH:mm:ss (2016-10-05 23:59:59)
HH:mm:ss.SSS (23:59.59.999)
yyyy-MM-dd HH:mm:ss.SSS (2016-05-10 23:59:59.999)
yyyy-MM-dd HH:mm:ss.SSS Z (2016-05-10 23:59:59.999 +0100)
----------------------------------

y = year (yy or yyyy)
M = month (MM)
d = day in month (dd)
h = hour (0-12) (hh)
H = hour (0-23) (HH)
m = minute in hour (mm)
s = seconds (ss)
S = milliseconds (SSS)
z = time zone text (e.g. Pacific Standard Time...)
Z = time zone, time offset (e.g. -0800)
-----------------------------------------

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.