Error During Install with Dell Data Protection Enterprise Edition Installed on a Non-Boot Disk
Summary: This article provides a resolution to the Key Store Backup Error that occurs during install with Dell Data Protection | Enterprise Edition v9.0 that is installed on a non-operating system boot disk. ...
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Symptoms
Affected Products:
- Dell Data Protection | Enterprise Edition
Affected Versions:
- v9.0
Key Store Backup Error that occurs during install with Dell Data Protection | Enterprise Edition v9.0 that is installed on a non-operating system boot disk.
Figure 1: (English Only) Key Store Backup Error
Cause
Not Applicable
Resolution
Note: This issue was resolved in v9.1.5.
Work Around:
Add a link between the root directory and the directory this is installed in with this command:
mklink /D "C:\Program Files\Dell" "X:\Program Files\Dell"
Note: X is the drive location where Dell Data Protection | Encryption is installed.
The upgrade or migration can now be complete.
Once completed there are three options to remove:
- Leave the link.
- Manually delete the link in Windows Explorer:
Figure 2: (English Only) Program Files
Remove it with:
rmdir "C:\Program Files\Dell"
This should allow Dell Data Protection | Enterprise Edition to function completely without issues.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000125926
Article Type: Solution
Last Modified: 08 May 2024
Version: 10
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