Dell Data Protection Encryption install and uninstall fails on non-English operating system

Summary: Any attempt to uninstall Dell Data Protection | Encryption client v8.2.1.5911 on a non-English operating system, either through the setup.exe, .msi, or by a major upgrade, results in a failure that prevents the operation from proceeding. ...

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Symptoms

Affected Products:

  • Dell Data Protection | Encryption
  • Dell Data Protection | Personal Edition

Affected Versions:

  • v8.X

Error message:

The following error is reported in the MSI log, indicating an issue with the transform being applied during the uninstall (some messages are in German, but the error codes still apply):

Produckt: Dell Data Protection | Encryption – Fehler 2229. Datenbank: . Die LaunchCondition-Tabelle konnte in der SQL-Abfrage nicht geladen werden: SELECT `Condition`, `Description` FROM `LaunchCondition`. Aktion beendet um 17:13:45: LaunchConditions.

Cause

Not Applicable

Resolution

To resolve this issue upgrade to the current version of the Dell Data Protection | Encryption client.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125939
Article Type: Solution
Last Modified: 15 Jun 2026
Version:  11
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