Unprotected Endpoints in Compliance Reporter After Upgrading to Dell Security Management Server

Summary: This article provides information about what to expect after upgrading to Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition) v8.3.1 and later.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v8.3.1 and Later

Cause

Customers have reported a noticeable increase in the number of unprotected endpoints, after upgrading the Dell Security Management Server, when running the applicable report (for example Shield Detail).

Resolution

The product is working as expected:

The Dell Security Management Server includes changes that affect the Compliance Reporter’s unprotected endpoint results.

  • A defect was resolved where endpoints that reached device lease expiration date were not properly being set to removed.
  • Removed endpoints are now counted as unprotected endpoints. As a result, customers may see a large increase in unprotected endpoints using Compliance Reporter.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125951
Article Type: Solution
Last Modified: 04 Mar 2024
Version:  10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.