How to Rebuild Dell Data Protection Enterprise Edition Document Store

Summary: Dell Data Protection | Enterprise Edition may require the Document Store service to be rebuilt due to service failures.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v7.5.X to 8.1.X

Cause

Not Applicable

Resolution

Warning: Depending on the size of your environment, rebuilding the docstore may take up to 24 hours to complete. During this time, the server cannot process new policies.

To rebuild the document store

  1. Stop ALL Dell Data Protection services.
  2. Go to \Program Files\Dell\Enterprise Server\Document Store.
Note: The application path may differ if a different path was chosen during installation.
  1. Rename the Data folder to Data_old.
  2. Start Dell Data Protections services in the correct start order.
Note: For more information about the correct service start order, reference: How to Stop and Start Services in Dell Security Management Server

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125956
Article Type: Solution
Last Modified: 06 Dec 2023
Version:  8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.