What to Exclude in an Anti-virus Application for Dell Encryption

Summary: Specific directories, files, and extensions must be excluded within an anti-virus product when using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition). ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

Click the appropriate version of Dell Encryption Enterprise or Dell Encryption Personal for a list of proper exclusions.

Note: For assistance on locating the product version, reference How to Identify the Version of Dell Encryption Enterprise or Dell Encryption Personal.
v8.16.0 to Present

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys
C:\Windows\System32\Drivers\KlcE.sys
C:\Windows\System32\Drivers\KlcH.sys

Extensions:

.CEF
.TBD
.SOW
.ERR

v8.10.1 to 8.15.0

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

.CEF
.TBD
.SOW
.ERR

v8.7.X to 8.10.0

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

.CEF
.TBD
.SOW
.ERR

v8.0.X to 8.6.X

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

.CEF
.SOW
.ERR

v7.3.X and earlier

Directories (Credant):

C:\Program Files\Credant
C:\Windows\System32\
C:\Windows\System32\Drivers

Directories (Dell):

C:\Program Files\Dell\Dell Data Protection\Encryption
C:\Windows\System32\
C:\Windows\System32\Drivers

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\Windows\System32\EmsService.exe
C:\Windows\System32\Drivers\CMGShCEF.sys

Extensions:

.CEF
.SOW
.ERR

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126046
Article Type: How To
Last Modified: 13 May 2024
Version:  11
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.