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Article Number: 000126057

How to Troubleshoot 009-xxx Reseat Cartridge Errors on 3110cn, 3115cn and 3130cn Laser Printers

Summary: 3110cn, 3115cn, or 3130cn displays 009-xxx Reseat Cartridge error.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Table of Contents:

  1. Meaning of Error Codes
  2. Reseat the Toner Cartridge
  3. Check and Clean the Toner Cartridge Contacts
  4. Confirm that Toner is Suitable for this Model
  5. Replace the Toner Cartridge

1. Meaning of Error Codes

These error codes indicate an issue with the Customer Replaceable Unit Monitor (CRUM) functionality of the toner cartridge.

CRUM technology allows the toner cartridge to report information back to the printer. Typical information is toner level and cartridge serial number.

Errors 009-360, 009-361, 009-362 and 009-363 indicate that the printer is unable to read the CRUM data from the cartridge.

Errors 009-367, 009-368, 009-369, 009-370 indicate the CRUM data that is read from the cartridge reports the toner to be incompatible with this model.

Error code Meaning
009-360 Yellow toner communication error
009-361 Magenta toner communication error
009-362 Cyan toner communication error
009-363 Black toner communication error
009-367 Cyan toner unsupported
009-368 Magenta toner unsupported
009-369 Yellow toner unsupported
009-370 Black toner unsupported
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2. Reseat the Toner Cartridge

A poor connection between the cartridge and the printer can cause these errors. Remove and reinstall the toner cartridge, then restart the printer.

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3. Check and Clean the Toner Cartridge Contacts

To check and clean the toner contacts:

  1. Switch the printer off.
  2. Open the front cover.
    SLN286413_en_US__11385722191837.3130_TONER_1
     
  3. Remove the toner cartridge.
    SLN286413_en_US__21385722256261.3130_TONER_2
     
  4. Check the toner cartridge CRUM contacts on the back edge of the toner cartridge. Clean the contacts with a dry cloth or tissue.
    SLN286413_en_US__31385722283262.3130_TONER_ERRORS_1
     
  5. Check the printer side CRUM contacts. Clean the contacts with a dry cloth or tissue.
    SLN286413_en_US__41385722297044.3130_TONER_ERRORS_2
     
  6. Reseat the toner cartridge, switch the printer back on.
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4. Confirm that Toner is Suitable for this Model

Check that the toner cartridge is marked as being suitable for use in this specific model. Cartridges from similar models may look the same but be incompatible.

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5. Replace the Toner Cartridge

>Replace the toner cartridge with a new or known good part.

If these steps do not correct the problem, please contact Dell Technical Support.

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Article Properties

Affected Product

Dell 3110cn Color Laser Printer, Dell 3115cn Color Laser Printer, Dell 3130cn Color Laser Printer

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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