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Article Number: 000126308

使用 iDRAC9 导出 SupportAssist 收集

Summary: 了解如何在戴尔设备上使用 iDRAC9 创建和导出 SupportAssist 收集。使用此分步指南解决技术问题。

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Article Content

Symptoms

iDRAC9 SupportAssist 实用程序可以创建 SupportAssist 收集，也称为技术支持报告 (TSR)。iDRAC 提供了一个应用程序界面，用于收集可使支持服务解决平台问题的平台信息。iDRAC 会生成系统的 SupportAssist 收集。它会在本地保存收集。然后，SupportAssist 收集或技术支持报告可用于对系统进行故障处理。

提醒：对于具有 iDRAC7 或 iDRAC8 的戴尔系统，请查参阅通过 iDRAC7 和 iDRAC8 导出 SupportAssist 收集。

Cause

不适用

Resolution

如何使用 iDRAC9 提取 SupportAssist 日志

持续时间：00:01:34 (hh:mm:ss)
如果有的话，可使用此视频播放器上的 CC 图标来选择隐藏式字幕（字幕）语言设置。

使用 iDRAC9 导出 SupportAssist 收集：

提醒：如何使用 Lifecycle Controller 网络设置配置 Integrated Dell Remote Access Controller 9 (iDRAC9)？说明了如何配置 Integrated Dell Remote Access Controller。
  1. 登录 iDRAC UI（图 1）。

iDRAC9 SupportAssist 收集菜单
图 1：iDRAC9 SupportAssist 收集菜单

  1. 单击 Maintenance，然后单击 SupportAssist（图 1）。
提醒：如果服务器未注册 SupportAssist，会显示 SupportAssist 注册向导。注册是可选的。如果无需注册，请单击 Cancel，然后单击 Cancel Registration。必须完成注册才能将收集自动发送至戴尔支持。
  1. 单击 Start a Collection（图 1）。
  2. 选择要包含在收集中的数据集。（可选）继续进行默认选择。
提醒：操作系统和应用程序数据需要安装并运行 iDRAC Service Module (iSM)。有关详细信息，请参阅对 Dell iDRAC Service Module 的支持。iSM 是可选的软件应用程序，可在 SupportAssist 收集中包括相关的操作系统和应用程序数据。如果未安装并运行 iDRAC Service Module，或在 iDRAC 中禁用了操作系统 BMC/iDRAC 直通功能，则 Operating System and Application Data 选项将被禁用且无法选择。 
  1. 收集首选项：选择那些需要过滤以获得个人身份识别信息的数据集（图 2）。

image.png
图 2：iDRAC9 收集首选项

  1. 选择保存收集的目标位置。
    提醒：如果选择 Save to Network 选项，则提供的网络详细信息将保存为所有未来收集的默认设置。
    提醒：从 iDRAC9 固件 7.0 及更高版本起，iDRAC SupportAssist 收集将无法直接发送给戴尔。
    • Save locally 选项可将生成的收集保存在本地系统上。
    • Save to Network 选项将生成的收集保存到已定义的 CIFS 或 NFS 共享位置。
  2. 单击收集以继续收集生成。
  3. 接受最终用户级协议(EULA)以继续执行流程。
提醒：

Additional Information

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Article Properties

Affected Product
iDRAC9, PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C , PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R340, PowerEdge R350, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T340, PowerEdge T350, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t ...
Product

Precision 7920 Rack

Last Published Date

11 Apr 2024

Version

16

Article Type

Solution

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