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How to Use the Dell Wyse USB Imaging Tool to Update Firmware

Summary: The Dell Wyse USB Imaging Tool can be used to update firmware by following these instructions.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

This article provides step-by-step instructions to updating Wyse thin client firmware using the Dell Wyse USB Imaging Tool for Windows 10 IoT, ThinOS, and ThinLinux.


Affected Products:

Wyse 3010 Thin Client
Wyse 3020 Thin Client
Wyse 3030 LT Thin Client
Wyse 3040 Thin Client
Wyse 5010 Thin Client
Wyse 5020 Thin Client
Wyse 5040 AIO Thin Client
Wyse 5050 AIO Thin Client
Wyse 5060 Thin Client
Wyse 5070 Thin Client
Wyse 5470 Thin Client
Wyse 5470 AIO Thin Client
Wyse 7010 Thin Client
Wyse 7020 Thin Client
Wyse 7040 Thin Client

Cause

Affected Operating Systems:

Windows 10 IoT
ThinLinux
ThinOS


Resolution

Note: This article covers updating the device firmware. This does not cover how to update the Wyse device’s BIOS. If assistance is required to update the BIOS, contact Dell technical support.

To successfully update the thin client firmware, the update requires:

  • A USB storage device.
  • A computer running a Windows operating system.
  • A third-party file archive program.
    • Examples of a file archive program include (but are not limited to):
      • WinRAR
      • 7-Zip
      • PeaZip
Warning: The USB storage device will be erased. Back up any data from the USB storage device before following these steps to avoid data loss.

The thin client firmware update process differs between Windows 10 IoT, ThinLinux, and ThinOS. Click the appropriate firmware for more information.

To update the thin client:

  1. Plug the USB storage device into a computer running Windows.
  2. Download the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Download the Dell Wyse USB Imaging Tool.
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download Windows 10 IoT from https://dell.com/support.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to C:\Wyse Firmware.

SLN289677_en_US__4wysekm614a(1)

Note: The operating system image name may differ from the example image.
 
Warning: Data on the USB storage device must be backed up to another location before completing any further steps to avoid data loss.
  1. Right-click the USB storage device and then select Format.

SLN289677_en_US__6wysekm614b(1)

  1. Set the File system to NTFS and then click Start.

SLN289677_en_US__7wysekm614c(1)

  1. In Windows Explorer, go to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

SLN289677_en_US__8wysekm614d(1)

  1. Confirm that the formatted USB drive is selected as the Available drive.

SLN289677_en_US__9wysekm614e(1)

Note: The drive letter of the USB storage device may differ from the example image.
  1. Click Image Push.

SLN289677_en_US__11wysekm614f(1)

  1. Select 64 bit for the OS architecture.

SLN289677_en_US__12wysekm614g(1)

  1. If prompted, click OK.

SLN289677_en_US__13wysekm614h(1)

  1. Click the + at the bottom of the pane.

SLN289677_en_US__14wysekm614i(1)

  1. Change the file type from .rsp to .xml.

SLN289677_en_US__15wysekm614j(1)

  1. Go to C:\Wyse Firmware, locate the .xml image, and then click Open.

SLN289677_en_US__16wysekm614k(1)

  1. Click Configure USB Drive.

SLN289677_en_US__17wysekm614l(1)

  1. Once configured, remove the USB storage device.

SLN289677_en_US__18wysekm614m

  1. From the thin client, turn off the device and then plug in the USB storage device (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use P instead of F12 to access the boot menu.
  1. Select the USB storage device from the list and then press Enter.

SLN289677_en_US__20wysekm614n

Note: The name of the USB storage device may differ from the example image.
  1. The Dell Wyse USB Imaging Tool will load. Select the image to push.

SLN289677_en_US__22wysekm614x

  1. Click OK.

SLN289677_en_US__47wysekm614z

  1. The firmware will update. Once finished, click OK.

SLN289677_en_US__24wysekm614aa

To update the thin client:

  1. Plug the USB storage device into a computer running Windows.
  2. Download the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Download the Dell Wyse USB Imaging Tool.
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download ThinOS from https://dell.com/support.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to C:\Wyse Firmware.

SLN289677_en_US__28wysekm614o

Note: The operating system image name may differ from the example image.
 
Warning: Data on the USB storage device must be backed up to another location before completing any further steps to avoid data loss.
  1. Right-click the USB storage device and then select Format.

SLN289677_en_US__6wysekm614b(1)

  1. Select File system to NTFS and then click Start.

SLN289677_en_US__7wysekm614c(1)

  1. In Windows Explorer, go to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

SLN289677_en_US__8wysekm614d(1)

  1. Confirm that the formatted USB drive is selected as the Available drive.

SLN289677_en_US__9wysekm614e(1)

Note: The drive letter of the USB storage device may differ from the example image.
  1. Click Image Push.

SLN289677_en_US__11wysekm614f(1)

  1. Select 64 bit for the OS architecture.

SLN289677_en_US__12wysekm614g(1)

  1. If prompted, click OK.

SLN289677_en_US__13wysekm614h(1)

  1. Click the + at the bottom of the pane.

SLN289677_en_US__14wysekm614i(1)

  1. Change the file type from .rsp to .xml.

SLN289677_en_US__15wysekm614j(1)

  1. Go to C:\Wyse Firmware, locate the .xml image, and then click Open.

SLN289677_en_US__40wysekm614ad

  1. Click Configure USB Drive.

SLN289677_en_US__17wysekm614l(1)

  1. Once configured, remove the USB storage device.

SLN289677_en_US__42wysekm614q

  1. From the thin client, turn off the device and then plug in the USB storage device (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use P instead of F12 to access the boot menu.
  1. Select the USB storage device from the list and then press Enter.

SLN289677_en_US__44wysekm614r

Note: The name of the USB storage device may differ from the example image.
  1. The Dell Wyse USB Imaging Tool will load. Select the image to push.

SLN289677_en_US__46wysekm614s

  1. Click OK.

SLN289677_en_US__47wysekm614z

  1. The firmware will update. Once finished, click OK.

SLN289677_en_US__24wysekm614aa

To update the thin client:

  1. Plug the USB storage device into a computer running Windows.
  2. Download the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Download the Dell Wyse USB Imaging Tool.
  1. Install the Dell Wyse USB Imaging Tool.
Note: For more information, reference How to Install the Dell Wyse USB Imaging Tool.
  1. Download ThinLinux from https://dell.com/support.
Note: For more information, reference How to Download Firmware for Dell Wyse Thin Clients.
  1. Use a file archive program to extract the operating system image to C:\Wyse Firmware.

SLN289677_en_US__52wysekm614t

Note: The operating system image name may differ from the example image.
 
Warning: Data on the USB storage device must be backed up to another location before completing any further steps to avoid data loss.
  1. Right-click the USB storage device and then select Format.

SLN289677_en_US__6wysekm614b(1)

  1. Select File system to NTFS and then click Start.

SLN289677_en_US__7wysekm614c(1)

  1. In Windows Explorer, go to C:\Program Files (x86)\Wyse\USB Firmware Tool\.
  2. Right-click USBImagingTool.exe and then select Run as administrator.

SLN289677_en_US__8wysekm614d(1)

  1. Confirm that the formatted USB drive is selected as the Available drive.

SLN289677_en_US__9wysekm614e(1)

Note: The drive letter of the USB storage device may differ from the example image.
  1. Click Image Push.

SLN289677_en_US__11wysekm614f(1)

  1. Select 64 bit for the OS architecture.

SLN289677_en_US__12wysekm614g(1)

  1. If prompted, click OK.

SLN289677_en_US__13wysekm614h(1)

  1. Click the + at the bottom of the pane.

SLN289677_en_US__62wysekm614ab

  1. Change the file type from .rsp to .xml.

SLN289677_en_US__15wysekm614j(1)

  1. Go to C:\Wyse Firmware, locate the .xml image, and then click Open.

SLN289677_en_US__64wysekm614u

  1. Click Configure USB Drive.

SLN289677_en_US__17wysekm614l(1)

  1. Once configured, remove the USB storage device.

SLN289677_en_US__66wysekm614v

  1. From the thin client, turn off the device and then plug in the USB storage device (Step 18).
  2. Power on the thin client and then press F12 when prompted to access the boot menu.
Note: Some thin clients may use P instead of F12 to access the boot menu.
  1. Select the USB storage device from the list and then press Enter.

SLN289677_en_US__68wysekm614w

Note: The name of the USB storage device may differ from the example image.
  1. The Dell Wyse USB Imaging Tool will load. Select the image to push.

SLN289677_en_US__70wysekm614ac

  1. Click OK.

SLN289677_en_US__47wysekm614z

  1. The firmware will update. Once finished, click OK.

SLN289677_en_US__24wysekm614aa

Additional Information

 

Videos

 

Article Properties


Affected Product

Servers, PowerEdge, Wyse Software, Wyse Hardware

Last Published Date

12 Mar 2021

Version

5

Article Type

Solution

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