Article Number: 000126466
The following article provides information about a Chromebook 3100, 3100 2-in-1, or 3400 system not turning on without the AC adapter connected.
Your Chromebook 3100, 3100 2-in-1 or Chromebook 3400 system will appear to have no power when opening the LCD lid or when pressing the power button.
If the Chromebook is not connected to the AC Adapter, it will go into what appears to be Long-Term Storage mode.
The Chromebook system batteries are all designed to enter a power-saving mode (cut-off mode). When the cut-off mode is engaged, this prevents the battery from powering on the system.
(Figure 1 - Chromebook 3100, 3100 2-in-1 and 3400 notebook systems.)
If you are experiencing no power when opening the LCD lid or when pressing the power button often. Then plugging in AC power corrects the issue, we recommend updating your Chrome OS to version R79. The R79 update should resolve this behavior and is expected to release December 17, 2019.
Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3400
21 Feb 2021