Chromebook 3100, Chromebook 3400, and Chromebook 3100 2-in-1 Will Not Power On

Summary: Information about Chromebook 11 3100, 3100 2-in-1 or 14 3400 that will only power on when the AC adapter has been connected.

Article Content


Symptoms


The following article provides information about a Chromebook 3100, 3100 2-in-1, or 3400 system not turning on without the AC adapter connected.


The Chromebook 3100, 3100 2-in-1 or 3400 System Fails to Power on Without the AC Adapter Being Plugged into the System.

Your Chromebook 3100, 3100 2-in-1 or Chromebook 3400 system will appear to have no power when opening the LCD lid or when pressing the power button.

If the Chromebook is not connected to the AC Adapter, it will go into what appears to be Long-Term Storage mode.

The Chromebook system batteries are all designed to enter a power-saving mode (cut-off mode). When the cut-off mode is engaged, this prevents the battery from powering on the system.

SLN317478_en_US__1image(12260)

(Figure 1 - Chromebook 3100, 3100 2-in-1 and 3400 notebook systems.)


Resolution

SLN317478_en_US__2icon Note: If the Chromebook sits for a prolonged amount of time, it may enter a sleep state and will need to be plugged in for 15 minutes.
 

If you are experiencing no power when opening the LCD lid or when pressing the power button often. Then plugging in AC power corrects the issue, we recommend updating your Chrome OS to version R79. The R79 update should resolve this behavior and is expected to release December 17, 2019.


 
SLN317478_en_US__3image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
SLN317478_en_US__2icon Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

 


Article Properties


Affected Product

Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3400

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

Rate This Article


Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters