Article Number: 000126466
Chromebook will not turn on unless the AC adapter is connected.
No cause information.
Your Chromebook 3100, 3100 2-in-1, or 3400 will appear to have no power when opening the LCD lid or when pressing the power button.
If the Chromebook is not connected to the AC Adapter, it goes into what appears to be Long-Term Storage mode.
The Chromebook batteries are all designed to enter a power-saving mode (cut-off mode). When the cut-off mode is engaged, this prevents the battery from turning on the Chromebook.
(Figure 1 - Chromebook 3100, 3100 2-in-1 and 3400)
If you are experiencing no power when opening the LCD lid or when pressing the power button, we recommend updating your Chrome OS to version R88.
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3400
20 Jan 2022