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Chromebook 3100, Chromebook 3100 2-in-1, and Chromebook 3400s Will Not Power On

Summary: The following article provides information about Chromebook 3100, 3100 2-in-1, and 3400s not turning on without the AC adapter connected.

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Article Content


Symptoms

Chromebook will not turn on unless the AC adapter is connected.

Cause

No cause information.

Resolution

The Chromebook 3100, 3100 2-in-1 or 3400 Fails to Power on Without the AC Adapter Being Plugged In

Your Chromebook 3100, 3100 2-in-1, or 3400 will appear to have no power when opening the LCD lid or when pressing the power button.

If the Chromebook is not connected to the AC Adapter, it goes into what appears to be Long-Term Storage mode.

The Chromebook batteries are all designed to enter a power-saving mode (cut-off mode). When the cut-off mode is engaged, this prevents the battery from turning on the Chromebook.

Chromebook 3100, Chromebook 3100 2-in-1, Chromebook 3400 Computers

(Figure 1 - Chromebook 3100, 3100 2-in-1 and 3400)


Solution

NOTE: If the Chromebook sits for a prolonged amount of time, it may enter a sleep state and must be plugged in for 15 minutes.

If you are experiencing no power when opening the LCD lid or when pressing the power button, we recommend updating your Chrome OS to version R88.

Additional Information

Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage not applicable.

Article Properties


Affected Product

Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3400

Last Published Date

20 Jan 2022

Version

5

Article Type

Solution