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    Article Number: 000126493

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    Setting Up the P2415Q / P2715Q Monitors with HDMI 2.0 that Support 4K x 2K 60Hz

    Summary: This article describes a n issue with Dell P2415Q and P2715Q displays purchased after February 2016 (Version A03) have HDMI 2.0 capability but HDMI 1.4 is enabled by default.

    This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

    Article Content

    Symptoms

    High Definition Multimedia Interface (HDMI) version 2.0 provides the user with 4k x 2k resolution capability @60 hz for Dell P2415Q and P2715Q flat panel displays. This HDMI 2.0 capability is only available on the P2415Q and P2715Q displays sold after February 2016 (Version A03). The HDMI 2.0 option is not enabled from the factory.

    Dell P2415Q and P2715Q displays purchased before March 2016 (Versions A00, A01, A02), only support HDMI 1.4 and provide 4k x 2k (3840 x 2160 pixels) resolution @ 30 Hz using the HDMI cable connection. 4k x 2k @60 Hz is available via DisplayPort connection on these displays.

    Cause

    See Symptoms for description.

    Resolution

    You can enable HDMI 2.0 in your P2415Q, or P2715Q flat panel displays purchased after February 2016 (Version A03) using the following steps:

    1. Unplug all video cables from the display. (Leave only the power connected to the display.)
    2. Power on the display.
    3. Select the HDMI (MHL) input option. (A floating dialogue box will appear.)
    4. Press and hold the button that is associated with the Green check mark for 6 to 8 seconds (Figure 1).
      SLN306595_en_US__1INput-source
      Figure 1
       
    5. A dialogue box appear that states HDMI 1.4 Enable or Disable (Figure 2).
      SLN306595_en_US__2P2415Q_On_Screen_Display_01
      Figure 2
       
    6. Select the option to Disable HDMI 1.4 support and press the button next to the green check mark to confirm the selection.
    7. Reconnect the video cables to the display.

    SLN306595_en_US__3icon NOTE: Performing a Factory Reset of the display in the Onscreen Display (OSD) menu. Open the OSD menu by pressing the button above the power button. Then press the arrow down to select Other, and then arrow down to and select Factory Reset. This will revert the display back to HDMI 1.4 and this change to HDMI 2.0 will need to be repeated.
     

    Additional Information

    Dell P2715Q/P2415Q User's Guide (in English)

    Article Properties

    Affected Product

    Dell P2715Q

    Product

    Dell P2415Q, Dell P2715Q

    Last Published Date

    28 May 2021

    Version

    4

    Article Type

    Solution

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