Constant Reboot Prompts on Dell Encryption Enterprise Shield or Dell Data Protection Enterprise Edition Shield

Affected Products:

• Dell Data Protection | Encryption

Dell Encryption displays a toaster dialog box on endpoints due to encryption policies needing a restart of the device before they can take effect, or to gain access to in-use or locked files. In 8.9.3 or later, these prompts may be more frequent due to a change in the way the encryption processes place items on a retry list. Previously, Dell Encryption would silently place items that did not get encrypted through the initial sweep (due to in use or access denied, and so on) on a silent retry list that would attempt on the next reboot. In newer versions, Dell Encryption prompts for that reboot to ensure that the device is protected.

Figure 1: (English Only) Dell Data Protection | Encryption reboot prompt

Changes to software has caused this issue.

The policy that is labeled Force Reboot on Update controls whether we get reboot prompts when a key type must change or when a key file that is required to encrypt cannot be accessed due to it being in-use or locked. When we are unable to access data, we add that file to a retry list, which is processed on the next boot sequence.

Figure 2: (English Only) Force Reboot on Update

The policy that is labeled Force Logoff/Reboot on Policy Update triggers when the client consumes a new policy, and a reboot is required for that policy to become active.

Figure 3: (English Only) Force Logoff/Reboot on Policy Updates

To contact support, reference Dell Data Security International Support Phone Numbers.
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