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How to Find the Service Tag or Express Service Code on a Wyse Hardware

Summary: Find out where to locate the Service tag on Wyse Hardware.

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This article provides information on how to find the Service Tag on a Wyse products, both legacy Wyse and Dell Wyse products and how to convert the Serial Number of a legacy Wyse product to a Service Tag or Express Service Code. Dell uses these product identifiers to access information about the device’s specific technical specifications and warranty information that will enable us to provide personalized support options.

How to find the Service Tag on a legacy Wyse product?

Legacy Wyse products each have a unique Serial Number. With legacy Wyse products now being serviceable through the Dell network, each product has been assigned its own unique Service Tag. You may look up the Service Tag by entering the Wyse product’s Serial Number on the Dell Support website.

  1. Browse to Dell Support website.
  2. Enter the Serial Number in the Service Tag or product ID box, and click Submit.
  3. Service Tag of the product should appear in an alert box.
    SLN304206_en_US__1icon Your product's Service Tag is XXXXXXX.
    We've converted your serial number to a Dell Service Tag to better serve you online.

How to find the Service Tag on a Dell Wyse product?

Dell Service Tag is a 5-7 character identifier that is unique to the product. In addition to the Service Tag, there is an Express Service Code which is a 10-11 digit numeric version of the Service Tag which can be used over the telephone for call routing. While most Dell products have a Service Tag, some accessories and peripherals do not. As a general rule, desktop and laptop PCs, servers and storage devices, printers, and mobile devices (such as phones or tablets) will have a Service Tag.


SLN304206_en_US__2I_Wyse_Serial_Number_TM_v1
SLN304206_en_US__3I_Wyse_Service_Tag_TM_v1
The Service Tag or Serial Number label can be found on a pull-out tab at the back of the device.

SLN304206_en_US__1icon Note: In addition, the Service Tag can be identified from the Wyse Serial number (BIOS) or Wyse "SID" on the label (xxxAyyyyyyy). In both instances, if the 4th character in the Wyse Serial number/ SID is "A", then the last 7 digits of the Serial Number will be the Dell Service Tag.

Article Properties


Affected Product

Thin Clients

Last Published Date

11 Mar 2021

Version

4

Article Type

Solution