Dell Data Protection Enterprise Edition and Webroot can have conflicts without proper exclusions

Affected Products:

• Dell Data Protection | Enterprise Edition

To Ensure compatibility with Webroot AV and Dell Data Protection | Enterprise Edition, we must add the following exclusions to the Dell Data Protection | Encryption policy.

This is performed on the Remote Management Console (RMC) for remotely managed versions, or in the Local Console (Dell Data Protection | Encryption Console) for Locally Managed devices.

These are the policies that must be added to your current policy set for SDE (Fixed Disk) and Common (General Settings) Keys to ensure that Dell Data Protection | Enterprise Edition does not cause conflicts with Webroot:

SDE:

-^3%ENV:SYSTEMDRIVE%\Program Files\Webroot\
-^3%ENV:SYSTEMDRIVE%\Program Files (x86)\Webroot\
-^3%ENV:SYSTEMROOT%\System32\WRusr.dll;dll
-^3%ENV:SYSTEMROOT%\SysWow64\WRusr.dll;dll
-^3%ENV:SYSTEMROOT%\System32\Drivers\WRKm.sys;sys
-^3%ENV:SYSTEMDRIVE%\ProgramData\WRData\

Common:

-^3%ENV:USERPROFILE%\AppData\Local\WebRoot\

To Ensure that Webroot does not cause issues with Dell Data Protection | Enterprise Edition, we must add these exclusions to Webroot’s console:

Directories (Dell):

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\CMGFFE.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\cmgshreg.sys
C:\Windows\System32\Drivers\cmgcrypt.sys

Extensions:

CEF

To contact support, reference Dell Data Security International Support Phone Numbers.
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