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Eksportér en SupportAssist-samling via iDRAC7 og iDRAC8

Summary: Sådan eksporterer du den tekniske supportrapport (TSR)/SupportAssist-samling via Dell iDRAC7- og iDRAC8-brugergrænsefladen.

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Article Content


Symptoms

iDRAC7 og iDRAC8 SupportAssist-værktøjet kan oprette en SupportAssist-samling, også kendt som en Technical Support Report (TSR). iDRAC indeholder en programgrænseflade til indsamling af platformoplysninger, der gør det muligt for supporttjenester at løse platform- og systemproblemer. iDRAC genererer en SupportAssist-samling fra serveren, og eksporterer derefter samlingen til en placering på administrationsstationen (lokalt), til en delt netværksplacering, f.eks. FTP, TFTP (triviel filoverførselsprotokol), HTTP, HTTPS, fælles internetfilsystem (CIFS) eller NFS (netværksfildeling), eller sender samlingen til teknisk support, som kan foretage fejlfinding og lagerindsamling. Samlingen genererer en standard ZIP-fil.

For PowerEdge-servere med iDRAC9 henvises til Eksportér en SupportAssist-samling via iDRAC9.

Generer en SupportAssist-samling

iDRAC7- og iDRAC8-firmwareversion 2.30 og nyere

  1. Log på iDRAC GUI. (Fig. 1)

    SLN295784_en_US__2iDRAC7_iDRAC8_SupportAssist_Collection
    Figur 1: iDRAC-brugergrænseflade (GUI)

  2. Udvid Oversigt → Server Fejlfinding → SupportAssist. (Fig. 1)

  3. Klik på Rediger samlingsdata. Vælg de data, der skal medtages i samlingen. (Fig. 1)

  4. Vælg de data, der skal medtages i samlingen. (Fig. 2).

    SLN295784_en_US__3iDRAC7_iDRAC8_SupportAssist_Collection_dataset
    Figur 2: Indsamlingsindstillinger

    Operativsystem- og programdata kræver, at iDRAC-servicemodulet (iSM) installeres og kører. iSM er et valgfrit softwareprogram, der kan indeholde relevante operativsystem- og programdata i SupportAssist-samlingen. Indstillingen for Operativsystem- og programdata er deaktiveret og kan ikke vælges, hvis (1) iDRAC-servicemodulet ikke er installeret og kører, eller (2) Operativsystemets BMC/iDRAC Pass-Through er deaktiveret i iDRAC.
  5. Klik på Anvend (Fig. 2)

  6. Klik på Eksportér supportsamling (Fig. 1).

  7. Status vises. (Fig. 3)

    SLN295784_en_US__5iDRAC7_iDRAC8_SupportAssist_Collection_Progress
    Figur 3: Status for SupportAssist-samling

  8. Når samlingen er genereret, skal du klikke på OK. (Fig. 4)

    SLN295784_en_US__6iDRAC7_iDRAC8_SupportAssist_Collection_Complete
    Figur 4: SupportAssist-samling fuldført.

  9. Angiv den placering, hvor SupportAssist-samlingen skal gemmes.
    Sådan sendes SupportAssist-samlingen til Dell EMC-support. Få mere at vide.
Opdatering af systemets drivere og firmware kan løse mange af de problemer, der findes i en SupportAssist-samling. Få mere at vide om opdatering af firmware og drivere på Dell EMC PowerEdge-servere.

iDRAC7- og iDRAC8-firmwareversion fra 2.10 til før 2.30

Opdatering af systemets drivere og firmware kan løse mange af de problemer, der findes i en SupportAssist-samling. Få mere at vide om opdatering af firmware og drivere på Dell EMC PowerEdge-servere.

Få adgang til iDRAC7- og iDRAC8-dokumentation ved at vælge iDRAC-version, derefter den installerede firmwareversion, og til sidst dokumentation.

Cause

Dell EMC

Resolution

Dell Technologies

Article Properties


Affected Product

iDRAC8, PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX)iDRAC8, PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge R220, PowerEdge R230, PowerEdge R320, PowerEdge R330, PowerEdge R420, PowerEdge R420xr, PowerEdge R430, PowerEdge R440, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R620, PowerEdge R630, PowerEdge R640, PowerEdge R720, PowerEdge R720xd, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740xd, PowerEdge R820, PowerEdge R830, PowerEdge R920, PowerEdge R930, PowerEdge R940, PowerEdge T430, PowerEdge T630See more

Product

iDRAC7, iDRAC8, PowerEdge FC430, PowerEdge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX)iDRAC7, iDRAC8, PowerEdge FC430, PowerEdge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge R220, PowerEdge R230, PowerEdge R320, PowerEdge R330, PowerEdge R420, PowerEdge R420xr, PowerEdge R430, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R620, PowerEdge R630, PowerEdge R720, PowerEdge R720xd, PowerEdge R730, PowerEdge R730xd, PowerEdge R820, PowerEdge R830, PowerEdge R920, PowerEdge R930, PowerEdge T320, PowerEdge T330, PowerEdge T420, PowerEdge T430, PowerEdge T630See more

Last Published Date

25 Feb 2021

Version

5

Article Type

Solution