Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

通过 iDRAC7 和 iDRAC8 导出 SupportAssist 收集

Summary: 如何通过 Dell iDRAC7 和 iDRAC8 GUI 导出技术支持报告 (TSR) / SupportAssist 收集。

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

iDRAC7 和 iDRAC8 SupportAssist 实用程序可以创建 SupportAssist 收集,也称为技术支持报告 (TSR)。iDRAC 提供了一个用于收集平台信息的应用程序界面,这些信息使支持服务能够解决平台和系统问题。iDRAC 生成服务器的 SupportAssist 收集,然后将收集导出到管理站上的位置(本地)、共享网络位置(例如 FTP、简单文件传输协议 (TFTP)、HTTP、HTTPS,通用 Internet 文件系统 (CIFS) 或网络文件共享 (NFS)),或者将此收集发送给技术支持以进行故障处理和清单收集。收集生成标准的 ZIP 文件。

对于使用 iDRAC9 的 PowerEdge 服务器,请参阅通过 iDRAC9 导出 SupportAssist 收集

生成 SupportAssist 收集

iDRAC7 和 iDRAC8 固件版本 2.30 及更高版本

  1. 登录 iDRAC GUI。(图 1)

    SLN295784_en_US__2iDRAC7_iDRAC8_SupportAssist_Collection
    图 1:iDRAC GUI

  2. 依次展开 Overview → Server → Troubleshooting → SupportAssist。(图 1)

  3. 单击 Edit Collection Data。选择要包含在收集中的数据。(图 1)

  4. 选择要包含在收集中的数据。(图 2).

    SLN295784_en_US__3iDRAC7_iDRAC8_SupportAssist_Collection_dataset
    图 2:收集设置

    操作系统和应用程序数据需要安装并运行 iDRAC Service Module (iSM)。iSM 是可选的软件应用程序,它可以在 SupportAssit 收集中包含相关的 OS 和应用程序数据。如果 (1) 未安装并运行 iDRAC Service Module,或 (2) 在 iDRAC 中禁用了操作系统 BMC/iDRAC 直通功能,则 Operating System and Application Data 选项将被禁用且无法选择。
  5. 单击 Apply(图 2)

  6. 单击 Export Support Collection(图 1)

  7. 此时将显示进度。(图 3)

    SLN295784_en_US__5iDRAC7_iDRAC8_SupportAssist_Collection_Progress
    图 3:SupportAssist 收集进度

  8. 生成收集后,单击 OK。(图 4)

    SLN295784_en_US__6iDRAC7_iDRAC8_SupportAssist_Collection_Complete
    图 4:SupportAssist 收集完成。

  9. 指定保存 SupportAssist 收集的位置。
    将 SupportAssist 收集发送至 Dell EMC 支持。了解更多
更新系统的驱动程序和固件可能会解决 SupportAssist 收集中捕获的许多问题,了解有关更新 Dell EMC PowerEdge 服务器固件和驱动程序的更多信息

iDRAC7 和 iDRAC8 固件版本 2.10 到 2.30 以下版本

更新系统的驱动程序和固件可能会解决 SupportAssist 收集中捕获的许多问题,了解有关更新 Dell EMC PowerEdge 服务器固件和驱动程序的更多信息

依次选择 iDRAC 版本、安装的固件版本和说明文件,以访问 iDRAC7 和 iDRAC8 说明文件

Cause

Dell EMC

Resolution

Dell Technologies

Article Properties


Affected Product

iDRAC8, PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge R430, PowerEdge R530, PowerEdge R630, PowerEdge R730, PowerEdge R730xd, PowerEdge T430, PowerEdge T630

Product

iDRAC7, iDRAC8, PowerEdge FC430, PowerEdge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX)iDRAC7, iDRAC8, PowerEdge FC430, PowerEdge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge R220, PowerEdge R230, PowerEdge R320, PowerEdge R330, PowerEdge R420, PowerEdge R420xr, PowerEdge R430, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R620, PowerEdge R630, PowerEdge R720, PowerEdge R720xd, PowerEdge R730, PowerEdge R730xd, PowerEdge R820, PowerEdge R830, PowerEdge R920, PowerEdge R930, PowerEdge T320, PowerEdge T330, PowerEdge T420, PowerEdge T430, PowerEdge T630See more

Last Published Date

25 Feb 2021

Version

5

Article Type

Solution