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USB boot device missing from the F12 boot menu on the Latitude E7470

Summary: Update the BIOS on the Latitude E7470 if the USB boot device is not showing in the F12 boot menu.

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Article Content


Symptoms


The Latitude E7470 may encounter an issue where the USB boot device doesn't appear in the boot select mode (F12) screen. This article provides steps to troubleshoot and resolve this issue.


USB boot device not showing in the Latitude E7470 F12 boot menu

When entering the F12 boot menu on the Latitude E7470, the USB boot device may not show as an option. This can occur whether the computer is set to UEFI or Legacy boot mode in the BIOS, and if the Enable Legacy Option ROMs is chosen under the Advanced Boot Options.

To troubleshoot the issue, first make sure the USB device is recognized in Windows. If the USB device isn't recognized in Windows, then try the device in the different USB ports on the laptop. You can also test whether the USB ports are functioning correctly by running the Dell Enhanced Pre-Boot System Diagnostics (ePSA) on the laptop. Reference the following guide for more information on how to run the ePSA diagnostics: Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes.


Install the latest BIOS update to resolve the issue

If the USB device is recognized in Windows, then downloading and installing the latest BIOS update for the Latitude E7470 should resolve the issue. Follow the steps below to download the latest BIOS update:

  1. Go to the Dell Support / Drivers & Downloads website for your system.
  2. Enter your Service Tag or click the View products link under the Browse for a product section to locate support information for your Latitude E7470.
  3. Select the BIOS category from the menu.
  4. Information on the current BIOS version will appear. Click the Download link to download the file.
  5. Navigate to the location where you downloaded the file, then double-click the file name and follow the onscreen prompts to begin the installation.

Article Properties


Affected Product

Latitude E7470

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution