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Dell S2419HGF Monitor Usage and Troubleshooting Guide

Summary: Learn how to setup and use Dell S2419HGF monitor. Find troubleshooting instructions for common video or display issues.

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Resolution

SLN313569_en_US__1I_S2419HGF_S2719DGF_Product_Shot_TM_v1

Quick Links

Getting Started with your Dell Monitor Dell S2419HGF Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty & Support Services Frequently asked questions

For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, etc. refer to an expanding section below.

The Dell S2419HGF monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), anti-static, and LED backlight. The key features of Dell S2419HGF monitor are:

  • 1920 x 1080 resolution, plus full-screen support for lower resolutions
  • Game enhanced features such as Timer, Frame Rate Counter and Dark Stabilizer in addition to enhanced game modes such as FPS (First- Person Shooter), RTS (Real-Time Strategy), RPG (Role-Playing Game), and 3 additional game modes to personalize your preferences
  • Supports AMD Radeon™ FreeSync 40Hz - 120Hz and can be overclocked to 144Hz
  • HDMI 1.4 and DisplayPort 1.2 connectivity
  • Tilt, swivel, pivot, and height adjustment capabilities
  • High Dynamic Contrast Ratio 8,000,000:1
  • 0.3 W standby power when in the sleep mode
  • Dell Display Manager application support

This section provides some specifications of the Dell S2419HGF monitor. To learn more about the specifications of Dell S2419HGF monitor, refer to the User's Guide at the Dell Manuals website.

Panel technology Active Matrix TFT LCD
Aspect ratio 16:9
Maximum resolution 1920 x 1080
Viewing angle
  • Horizontal - 160° (typical)
  • Vertical - 170° (typical)
Refresh rate
  • Native - 1920x1080/120Hz (HDMI 1 / HDMI 2 / DisplayPort)
  • Overclock - 1920x1080/144Hz (HDMI 1 / HDMI 2 / DisplayPort
Contrast ratio
  • 1000 to 1 (typical)
  • 8,000,000 to 1 (Dynamic Contrast)
Response time 1 ms (G to G)
Color gamut CIE 1976 (84%), CIE 1931 (72%)
Color depth 16.7 million colors
Ports and connectors
  • 2 x HDMI 1.4 ports (1920 x 1080, up to 144 Hz)
  • 1 x DisplayPort 1.2 (1920 x 1080, up to 144 Hz)
  • 1 x USB 3.0 upstream
  • 2 x USB 3.0 downstream
  • 1 x Audio line-out
  • 1 x Headphone port

Ensuring that your Dell monitor is setup properly - assembling the monitor stand and setting up the monitor ergonomically, connecting the cables and organizing them, will only help make the viewing experience the best it possibly can be.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand, refer to the Setting Up the Monitor section in the User's Guide of your Dell S2419HGF monitor.
To learn how to setup any other stand with a monitor, refer to the respective stand setup guide for setup instructions.

Ergonomics

Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes), with the top edge of the screen at eye level when you’re sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the PC

To connect your Dell S2419HGF monitor to your PC:

  1. Turn off your PC and disconnect the power cable.
  2. Connect the HDMI or DisplayPort cable to the corresponding video or display port on the back of your PC and the monitor.
  3. Connect the USB upstream cable to the monitor and PC (if applicable).

To learn more about connecting your monitor to the PC, refer to the Dell knowledge-base article How do I connect a monitor to a PC?.

Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 3 (Figure 1) at the bottom of the monitor.

To learn more about how to use the On-Screen Display (OSD) menu, refer to the Operating Your Monitor section in the User's Guide of Dell S2419HGF monitor.

SLN313569_en_US__2icon Note: Any changes you make are automatically saved when you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

SLN313569_en_US__3I_S2419HGF_S2719DGF_Front_Panel_Buttons_TM_V1
Figure 1: Dell S2419HGF Front Panel Buttons
 
Button Function Description
Button 1 Shortcut key/Preset Modes Use this button to choose from a list of preset modes
Button 2 FreeSync Use this button to launch the FreeSync menu
Button 3 Dark Stabilizer Use this button to launch the Dark Stabilizer menu
Button 4 Brightness/Contrast Use this button to activate Brightness/Contrast/Volume adjustment
Button 5 Menu Use the Menu button to launch the On-Screen Display (OSD) and select the OSD Menu.
Button 6 Exit Use this button to go back to the main menu or exit the OSD main menu
Button 7 Power On/Off button Use the Power button to turn the monitor on or off. Solid white light indicates the monitor is On and fully functional. Blinking white light indicates the power save mode

Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell S2419HGF monitor to factory default settings, follow these instructions:

  1. Press Button 5 (Figure 2)on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 3 or Button 3 to highlight Others option in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 5 to select.
  4. Press Button 5 to confirm the reset action.

SLN313569_en_US__3I_S2419HGF_S2719DGF_Front_Panel_Buttons_TM_V1
Figure 2: Dell S2419HGF Front Panel Buttons

If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article How do I run diagnostics on a Dell monitor?

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.

  • No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.

  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell S2419HGF Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.
  3. Turn on the monitor.
  4. Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.
  5. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

Your Dell S2419HGF monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics.

  1. Make sure that the screen is clean (no dust particles on the surface of the screen).
  2. Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.
  3. Press and hold Button 3 for 5 seconds. A gray screen appears.
  4. Carefully inspect the screen for abnormalities.
  5. Press Button 3 on the front panel again. The color of the screen changes to red.
  6. Inspect the display for any abnormalities.
  7. Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.
  8. The test is complete when the white screen appears.
  9. Press Button 3 to exit the Built-In Self Test diagnostics.
SLN313569_en_US__2icon Note: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.
If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support.

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell LCD Monitor Pixel Guidelines.

This section provides information on troubleshooting steps that can help resolve the most common issues with the Dell S2419HGF monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article Troubleshooting Display or Video Issues on a Dell Monitor.

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Make sure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Make sure that the power button is depressed fully.
  • Test with known good cable and known good system if possible.
No Video - Power LED On No picture or no brightness.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Make sure that the correct input source is selected via the Input Source Select button.
  • Test monitor with known good system if available.
Poor Focus Picture is fuzzy, blurry or ghosting.
Shaky/Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostics.
Stuck-On/Off Pixels LCD screen has bright spot.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
SLN313569_en_US__2icon When using DisplayPort input, the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has one or more lines.
SLN313569_en_US__2icon When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform Auto Adjust via On-Screen Display Menu (OSD).
  • Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
  • Use LCD Conditioning feature under Other Settings to eliminate image retention.
Screen image is too small Image is centered on screen, but does not fill entire viewing area
No Input Signal when user controls are pressed No picture, the power LED light is white
  • Check the signal source. Ensure the computer is not in power saving mode by moving the mouse or pressing any key on the keyboard.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Restart the computer.
The picture does not fill the entire screen The picture cannot fill the height or width of the screen
  • Due to different video formats (aspect ratio) of DVDs & videos, the monitor may display in screen.
  • Run the built-in diagnostics.
Light leak from the monitor The monitor appears to have light leak from the edges in a dark room This is normal behaviour of the monitor. Dell consumer monitors are inspected at 150 lux ambient lighting (similar to typical office lighting). Dell UltraSharp & Gaming monitors are inspected with a tighter criteria of 70 lux ambient lighting (dimly lit room but not completely dark).
Video Ghosting or Overshooting Motion videos appears to be blurry around moving objects Change the Response Time in the Display OSD to Fast or Normal depending on your application and usage.
 
Troubleshooting USB Issues
Specific Symptoms What User Experiences Possible Solution
USB interface is not working USB peripherals are not working
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer.
High Speed USB 3.0 interface is slow High Speed USB 3.0 peripherals working slowly or not working at all
  • Check that your computer is USB 3.0 capable.
  • Some computers have USB 3.0, USB 2.0 and USB 1.1 ports.
  • Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot the computer.
Wireless USB peripherals stop working when a USB 3.0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases
  • Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.

To learn more about how to view or download the User Guides & Manuals for your Dell product, refer to the Dell knowledge-base article Manuals and Documentation for your Dell Product.


Frequently asked questions

Using Windows Display Settings

In Windows 7, Windows 8, Windows 8.1 and Windows 10:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 1920 x 1080.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click on the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 1920 x 1080.
  5. Click Apply.
SLN313569_en_US__2icon Note: If you do not see the recommended resolution as an option, you may need to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website.

To reset the Dell S2419HGF Monitor to factory defaults, refer to the Reset to Factory Settings section of this article.

The Dell S2419HGF monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell S2419HGF monitor allows you to check whether the monitor is functioning properly.
  • Built-In Self Test - The Dell S2419HGF monitor has a built-in self test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the monitor by running the Built-In Diagnostics.

To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell S2419HGF Monitor section of this Dell knowledge-base article.

The Troubleshooting section of this Dell knowledge-base article provides information on troubleshooting common issues with the Dell S2419HGF monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues etc,.

To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side , either on the side, front or bottom of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 on the monitor.

For more information on using the On-Screen Display (OSD) menu and different menu options, refer to the Operating Your Monitor section in the User's Guide of your Dell S2419HGF monitor.

.

You can setup the Game Enhance mode on your Dell S2419HGF monitor using the On-Screen Display (OSD) menu or Shortcut menu button.

Using the On-Screen Display (OSD) menu

  1. Press any of the front panel buttons to launch the front panel control.
  2. Press Button 5 on the monitor to enter the On-Screen Display (OSD) Menu.
  3. Press Button 3 or Button 4 to select Game option and press Button 5 to select.
  4. Press Button 3 or Button 4 to select Game Enhance Mode option and press Button 5 to select Timer, Frame Rate or Display Alignment as per your preference.

Using the Shortcut menu button

  1. Press any of the front panel buttons to launch the front panel control.
  2. Press Button 2 to open the Game Enhance Mode menu.
  3. Press Button 3 or Button 4 to select Timer, Frame Rate or Display Alignment as per your preference and press Button 5 to confirm.

The overclocking feature on Dell S2419HGF monitor allows you to operate the monitor at a higher refresh rate than specified by the panel specification. Enabling or activating overclock feature improves motion display like games and videos. Overclock function is available for both HDMI & DisplayPort ports on Dell S2419HGF monitor.

SLN313569_en_US__2icon Note: Overclocking may cause screen flickering. To reduce such effects, try to set a lower refresh rate in the Overclock Refresh Rate menu.
  1. Press any of the front panel buttons to launch the front panel control.
  2. Press Button 5 on the monitor to enter the On-Screen Display (OSD) Menu.
  3. Press Button 3 or Button 4 to select Game option and press Button 5 to select.
  4. Press Button 3 or Button 4 to select Overclock option and press Button 5 to select.
  5. Press Button 3 or Button 4 to select On and press Button 5 to confirm.

AMD Radeon™ FreeSync used DisplayPort Adaptive-Sync, to deliver dynamic refresh rates. Dynamic refresh rates synchronize the refresh rate of a compatible monitor to the framerate of a user’s Radeon™ graphics to maximally reduce input latency and reduce or fully eliminate stuttering/juddering/tearing during gaming and video playback.​

AMD Radeon™ FreeSync technology in select AMD APUs and GPUs resolves the communication issues between processor and monitor, reducing image tears and stutter for smooth gameplay.

System requirements

  • AMD Radeon™ FreeSync certified monitor - Dell S2419HGF
  • AMD Catalyst™ graphics driver - latest version
  • Compatible AMD Radeon™ graphics or video card (GPU) with HDMI or DisplayPort

Some AMD Radeon™ graphics or video cards (GPU) that support Radeon™ FreeSync technology are:

  • AMD Radeon™ RX 480
  • AMD Radeon™ R9 290X
  • AMD Radeon™ R9 285
  • AMD Radeon™ R7 260
  • AMD Radeon™ RX 470
  • Radeon™ Pro Duo
  • AMD Radeon™ R9 Fury X
  • AMD Radeon™ R9 295X2
  • AMD Radeon™ R9 290
  • AMD Radeon™ R7 260X
  • AMD Radeon™ R7 360
  • AMD Radeon™ RX 460
  • AMD Radeon™ R9 300 Series
  • AMD Radeon™ R9 360

 

SLN313569_en_US__2icon Note: For other graphics cards that are not listed above, minimum PC and driver requirements, please check the graphics or video card manufacturers website or visit following AMD official website for more details.
  1. Press any of the front panel buttons to launch the front panel control.
  2. Press Button 5 on the monitor to enter the On-Screen Display (OSD) Menu.
  3. Press Button 3 or Button 4 to select Game option and press Button 5 to select.
  4. Press Button 3 or Button 4 to select FreeSync option and press Button 5 to select.
  5. Press Button 3 or Button 4 to select On and press Button 5 to confirm.

Firmware update prerequisites

  • The monitor must be connected to a power source during the firmware update process.
  • The USB upstream cable needs to be connected between the monitor and the PC.
  • If you are upgrading multiple monitors, upgrade your monitor one unit at a time. Do not update the firmware on multiple monitors at any given time.
SLN313569_en_US__11icon Caution: Do not unplug the USB upstream cable or turn off the power during the update process.
 
SLN313569_en_US__2icon Note: You must log in as a user with administrator privileges to run the firmware update utility and successfully complete the firmware update process.
 

Updating the firmware

  1. Browse to Dell Drivers & Downloads website.
  2. Select the Operating System that is installed on your PC.
  3. Click Download next to the firmware update utility.
  4. Save the firmware update utility file to C:\ on your PC.
  5. Open File Explorer (formerly Windows Explorer) on your PC and browse to C:\.
  6. Extract the contents of the compressed file and save it to a folder on C:\.
  7. Browse to the folder where the firmware update utility was decompressed.
  8. Right-click on the firmware update utility file and click Run as administrator.
  9. Follow the on-screen instructions to complete the update process.

Article Properties


Affected Product

Dell S2419HGF

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution