Article Number: 000129295
The table below shows which tool can be used to receive valid information for a specific source of an issue.
|Tools||Hard Disk||Memory||CPU||OS||Blade Chassis|
|OMSA OpenManage Server Administrator||Yes||Yes||Yes||Yes||No|
|iDRAC Integrated Dell Remote Access Controller||Yes||Yes||Yes||No||No|
|PERC logs export using software tools.||Yes||No||No||No||No|
|CMC Logs Chassis Management Controller||Shared Storage only||No||No||No||Yes|
|Management Module||Shared Storage only||No||No||No||Yes|
For undefined error messages or to gather as much information as possible from your PowerEdge server, we recommend using the SupportAssist Enterprise tool:
Once the SupportAssist log creation has been run on your server, it can be configured to automatically send to Dell Technical Support.
OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-one systems management solution in two ways: from an integrated, web browser-based graphical user interface (GUI) and from a command-line interface (CLI) through the operating system. Server Administrator enables system administrators to manage systems locally and remotely on a network. It enables system administrators to focus on managing their entire network by providing comprehensive one-to-one systems management. In the context of Server Administrator, a system refers to a stand-alone system. A system with attached network storage units in a separate chassis, or a modular system consisting of one or more server modules in a modular enclosure.
The Dell Integrated Dell Remote Access Controller (iDRAC) is embedded in most Dell PowerEdge servers. It requires no installed operating system or hypervisor to work. You can access the iDRAC using the IP address of the iDRAC (Setup iDRAC) using a web browser on the same network. Used for advanced troubleshooting, it is recommended to check the provided information like the status of firmware and the System Event Log (SEL).
Another alternative for extracting RAID controller logs for advanced analysis is to use software tools like PERCCLI utility or Mega-CLI utility for older controllers.
Chassis Management Controller (CMC) runs on blades enclosures which provides information about hardware status and it reports error messages as well. Like the iDRAC, it requires no installed operating system or hypervisor to work. The Chassis Management Controller comes with PowerEdge M1000e, PowerEdge FX, and VRTX chassis.
Dell EMC PowerEdge MX7000 chassis is managed by the Management Module. Management Module supports high availability with the help of a redundant module. An integral feature of the management firmware is to keep a detailed log of events from managed devices and software events in the management firmware. Firmware logs collected from Management Module components, which can be used for troubleshooting, are grouped as Extract Logs.
10 Sep 2021