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Gathering logs for advanced troubleshooting on PowerEdge servers

Summary: To speed up the support process when faced with an issue, we recommend that you gather system logs before contacting Dell Support. When you have logs available to submit to the supportSee more

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Article Content


Symptoms

When is which tool useful?

The table below shows which tool can be used to receive valid information for a specific source of an issue.

Tools Hard Disk Memory CPU OS Blade Chassis
SupportAssist Enterprise Yes Yes Yes Yes Yes
OMSA OpenManage Server Administrator Yes Yes Yes Yes No
iDRAC Integrated Dell Remote Access Controller Yes Yes Yes No No
PERC logs export using software tools. Yes No No No No
CMC Logs Chassis Management Controller Shared Storage only No No No Yes
Management Module Shared Storage only No No No Yes
Blades Chassis include the PowerEdge M1000e, PowerEdge VTRX, and PowerEdge FX enclosures.

Cause


SupportAssist Enterprise

For undefined error messages or to gather as much information as possible from your PowerEdge server, we recommend using the SupportAssist Enterprise tool:

  • Windows and Linux version available
  • ESXi and Xen: Works with iDRAC (full support only with iDRAC 7 and later) or installed OpenManage Server Administrator (OMSA)
  • No downtime required
  • Advantage: Remote discovery of up to 15k systems including servers, storage, and network devices

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Once the SupportAssist log creation has been run on your server, it can be configured to automatically send to Dell Technical Support.


OpenManage Server Administratar

OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-one systems management solution in two ways: from an integrated, web browser-based graphical user interface (GUI) and from a command-line interface (CLI) through the operating system. Server Administrator enables system administrators to manage systems locally and remotely on a network. It enables system administrators to focus on managing their entire network by providing comprehensive one-to-one systems management. In the context of Server Administrator, a system refers to a stand-alone system. A system with attached network storage units in a separate chassis, or a modular system consisting of one or more server modules in a modular enclosure.

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Integrated Dell Remote Access Controller

The Dell Integrated Dell Remote Access Controller (iDRAC) is embedded in most Dell PowerEdge servers. It requires no installed operating system or hypervisor to work. You can access the iDRAC using the IP address of the iDRAC (Setup iDRAC) using a web browser on the same network. Used for advanced troubleshooting, it is recommended to check the provided information like the status of firmware and the System Event Log (SEL).

  • All systems: no operating system required so no downtime required to gather logs.
  • Advantage: Physical controller allowing remote system management and system health monitoring.

Related articles:


Exporting PERC log using software tools

Another alternative for extracting RAID controller logs for advanced analysis is to use software tools like PERCCLI utility or Mega-CLI utility for older controllers.

Resolution


Chassis Management Controller - CMC Logs

Chassis Management Controller (CMC) runs on blades enclosures which provides information about hardware status and it reports error messages as well. Like the iDRAC, it requires no installed operating system or hypervisor to work. The Chassis Management Controller comes with PowerEdge M1000e, PowerEdge FX, and VRTX chassis.

  • All systems: no operating system required so no downtime required to gather logs.
  • Advantage: Physical controller allowing remote system management of the entire Blade chassis and system health monitoring.

Related article:


Management Module

Dell EMC PowerEdge MX7000 chassis is managed by the Management Module. Management Module supports high availability with the help of a redundant module. An integral feature of the management firmware is to keep a detailed log of events from managed devices and software events in the management firmware. Firmware logs collected from Management Module components, which can be used for troubleshooting, are grouped as Extract Logs.


How to view/extract log from MX7000 via OpenManage Enteprise-Modular

Article Properties


Affected Product

PowerEdge

Last Published Date

10 Sep 2021

Version

9

Article Type

Solution