Dell Data Protection Encryption endpoint with SED showing as "Not Protected" in Remote Management Console

Summary: If a machine has the Dell Data Protection | Encryption client that is installed with a Self-Encrypting Drive and has System Data Encryption (SDE) policy that is enabled, the endpoint's "EndPoint Protection Status" is read as "Not Protected," in Dell Enterprise Server's Remote Management Console. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Products:

  • Dell Data Protection | Self-Encrypting Drive

Cause

This is because the Dell Data Protection | Encryption client is designed to disable SDE if it detects a SED drive. When the Dell Data Protection | Enterprise Server has SDE set as a policy for this machine, the device sweep timestamp is not updated, and the server does not set the Protected flag.

Resolution

In the Remote Management Console, all other status fields for this endpoint have the correct information, but the SDE start and end sweep time fields are blank.

You can search for CanApplySDE on any device with the Dell Data Protection | Encryption software client to determine if an SED or FVE policy is in play and being applied.

When the Shield can apply SDE policy properly, you see this line:

CanApplySDE? - Yes (SED present = 0, FVE Provisioned = 0, FVE Decrypting = 0, Always Apply= 0, FVE Disks=0)
Note: For information about activating SDE policy if SED is detected, reference How to Enable SDE Encryption for Dell Encryption Enterprise or Dell Encryption Personal on Systems With Self-Encrypting Drives.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129499
Article Type: Solution
Last Modified: 11 Apr 2024
Version:  8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.