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Dell Trusted Device System Requirements

Summary: System requirements must be met when installing Dell Trusted Device.

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Article Content


Symptoms

System requirements must be addressed before installing or upgrading Dell Trusted Device (formerly Dell BIOS Verification).


Affected Products

  • Dell Trusted Device
  • Dell BIOS Verification

Affected Versions

  • v1.0 and Later

Affected Platforms

Caution: Affected platforms vary by version of Dell Trusted Device or Dell BIOS Verification. For more information, click the Hardware tab below, and then click the appropriate product version.

Affected Operating Systems

  • Windows

Cause

Not applicable

Resolution

Dell Trusted Device has specific requirements for Network, Hardware, Software, and Anti-Virus Exclusions.

Network

Outbound traffic must be opened to the following destinations.

Table 1: Port numbers for outbound traffic.
Destination Protocol Port Dell Trusted Device version
service.delltrusteddevicesecurity.com HTTPS 443 2.0 to 3.1
api.delltrusteddevicesecurity.com HTTPS 443 2.0 to 3.1
bas.solution.delltrusteddevicesecurity.com HTTPS 443 3.2 and later
solution.delltrusteddevicesecurity.com HTTPS 443 3.2 and later
 
Note:
  • An existing HTTP/HTTPS proxy server may be used in place of direct connectivity through the firewall.
  • TLS 1.1 and later are used for communication.

Hardware

Note: Dell Trusted Device was rebranded in version 2.1 from Dell BIOS Verification. Hardware requirements for Dell Trusted Device 2.1 and later include information about both BIOS verification functionality as well as BIOS Events and Indicators of Attack. Versions 1.0 to 1.7 only contain BIOS verification functionality.

The supported platform list can be found in the Dell Trusted Device Installation and Administrator Guide from https://www.dell.com/support/home/product-support/product/trusted-device/docs.

Software

Latest software requirements:

Operating Systems
  • Windows
Other Software
  • .NET Framework 4.5.2 or later

A web interface is presented showing the results of the BIOS Verification process when visiting api.delltrusteddevicesecurity.com. This web interface has been validated with the following browsers:

  • Internet Explorer 11
  • Chrome v73
  • Firefox v65
  • Microsoft Edge v41
  • Opera v59

Anti-Virus Exclusions

Click the appropriate product version for specific anti-virus exclusion requirements.

Folders to Exclude

                    C:\Program Files\DELL\TrustedDevice
                    C:\ProgramData\Dell\BiosVerification
                    C:\ProgramData\Dell\TrustedDevice
                    

Files and Processes to Exclude

                    C:\Program Files\DELL\TrustedDevice\Dell.SecurityCenter.Agent.Console.exe
                    C:\Program Files\DELL\TrustedDevice\Dell.TrustedDevice.Service.Console.exe
                    C:\Program Files\DELL\TrustedDevice\Dell.TrustedDevice.Service.exe
                    C:\Program Files\DELL\TrustedDevice\DCF.Agent.exe
                    C:\Windows\System32\drivers\DellBV.sys
                    C:\Windows\System32\drivers\dtdsel.sys
                    

File Types to Exclude

                    .bv
                    

Folders to Exclude

                    C:\Program Files\DELL\BIOSVerification
                    C:\ProgramData\Dell\BiosVerification
                    

Files and Processes to Exclude

                    C:\Program Files\DELL\TrustedDevice\Dell.SecurityCenter.Agent.Console.exe
                    C:\Program Files\DELL\TrustedDevice\DCF.Agent.exe
                    C:\Windows\System32\drivers\DellBV.sys
                    

File Types to Exclude

                    .bv
                    

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties


Affected Product

Trusted Device

Last Published Date

15 Feb 2023

Version

16

Article Type

Solution