ALIENWARE M15 R2 / ALIENWARE M17 fails the OS reinstallation with Dell SupportAssist OS recovery

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Dell SupportAssist OS Recovery fails to reinstall the operating system on Alienware m15 R2 and m17. The system may freeze or hang with a black screen before or after completing POST. This issue occurs if the time and date settings in the BIOS are incorrect.

Figure 1: Dell SupportAssist OS Recovery loading screen.

Affected systems

  • Alienware m15 R2
  • Alienware m17


Check and set the correct date and time settings in the BIOS to resolve this issue. After setting the correct date and time, use the Dell SupportAssist OS Recovery to continue reinstalling the operating system.

Figure 2: Incorrect date in BIOS

  1. Turn on (or restart) the computer.
  2. Tap F2 key to enter the BIOS or System Setup.
  3. Use the arrow keys to navigate to the date and time settings.
  4. Check and set the date and time correctly.
  5. Use the arrow keys to select the Save & Exit tab.
  6. Select Save Changes and Reset and press Enter.
  7. Select Yes and press Enter to confirm changes and restart the computer.

Article Properties

Affected Product

Alienware m15 R2, Alienware m17 R2

Last Published Date

21 Feb 2021



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