NTP Service Event: Does Not Exist Email Alert in Dell Security Management Server Virtual

Affected Products:

• Dell Security Management Server Virtual
• Dell Data Protection | Virtual Edition

Affected Versions:

• v9.10 and Earlier

If your Dell Security Management Server Virtual is unable to communicate to the NTP server configured in /etc/ntp.conf, and you have configured service alert reminders in email notifications from the admin console, you receive the following alert email:

Date: Tue, 24 Jul 2018 14:58:23
Action: restart
Host: ddp.demandis.com
Description: process is not running
Service: NTP Service
Event: Does not exist

1. Log in to your Dell Security Management Server Virtual administration console (from your hypervisor management console).
2. Select launch shell.

Figure 1: (English Only) Launch Shell

3. Switch to the ddpsupport user by typing su ddpsupport.
   • Password: ddpsupport (default)
4. To edit the NTP configuration file, type sudo vi /etc/ntp.conf which opens the NTP configuration file in the vi editor.
5. Press I to enter insert mode.
6. Replace the default NTP servers with your own, if available, or a well-known server like time.microsoft.com.
   • A list of available NTP servers can be found at http://www.pool.ntp.org/en/.

Figure 2: (English Only) Type server time.microsoft.com iburst

7. Once you are done with your changes, press ESC followed by :wq to save and quit.
8. Next, restart the NTP service by running sudo service ntp restart.

You can confirm connectivity to the configured NTP servers by running ntpq -p.

Figure 3: (English Only) Type ntpq -p

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.