Dell Security Management Server Virtual v.10.2.1.12 Sending "Does Not Exist" Email Alert

Affected Products:

• Dell Security Management Server Virtual

Affected Versions:

• v10.2.1.12

The server sends email alerts indicating Automatically generated alert from Dell Security Management Server Virtual -- Service: Dell Message Broker / Event: Does not exist, after upgrading to Dell Security Management Server Virtual v10.2.1.12. These messages come from the Dell Message Broker, Dell Core Server HA, Dell Identity Server, and Dell Compliance Reporter. This issue shows, Warning: Return code of 127 for check of service 'Dell Identity Server' on host 'localhost' was out of bounds. Ensure the plug-in that you are trying to run exists, for each of those four services when viewing the computer monitor logs in the administration console.

Figure 1: (English Only) Check of service for Dell Security Management Servers

Not Applicable

1. Select Launch Shell in the Dell Security Management Server Virtual Administration Console.

Figure 2: (English Only) Launch Shell

2. Switch to the dellsupport user account using the command su dellsupport.

Figure 3: (English Only) su dellsupport

3. Provide the password for the dellsupport user. By default, the password is dellsupport.

Figure 4: (English Only) Type the password

4. Open the dds.cfg file in the folder /etc/nagios3/conf.d/ with a text editor. This can be done with the command sudo nano /etc/nagios3/conf.d/dds.cfg.

Figure 5: (English Only) sudo nano /etc/nagios3/conf.d/dds.cfg

5. Scroll down to the COMMANDS section of the document.

Figure 6: (English Only) Commands

6. There are four lines in this section which must be changed:
   1. Remove the eventhandlers directory and .sh from

/usr/local/nagios/libexec/eventhandlers/check-$ARG1$.sh to result in /usr/local/nagios/libexec/check-$ARG1$

2. Remove the eventhandlers directory and .sh from

/usr/local/nagios/libexec/eventhandlers/check-systemd-unit.sh $ARG1$ "$SERVICEDESC$" to result in /usr/local/nagios/libexec/check-systemd-unit $ARG1$ "$SERVICEDESC$"

3. Remove .sh from /usr/bin/sudo /usr/local/nagios/libexec/eventhandlers/restart-

systemd-unit.sh $ARG1$ "$SERVICESTATE$" "$SERVICESTATETYPE$" $SERVICEATTEMPT$ to result in /usr/bin/sudo /usr/local/nagios/libexec/eventhandlers/restart-systemd-unit $ARG1$ "$SERVICESTATE$" "$SERVICESTATETYPE$" $SERVICEATTEMPT$

4. Remove .sh from /usr/bin/sudo /usr/local/nagios/libexec/eventhandlers/start-

systemd-unit.sh $ARG1$ "$SERVICESTATE$" "$SERVICESTATETYPE$" $SERVICEATTEMPT$ to result in /usr/bin/sudo /usr/local/nagios/libexec/eventhandlers/start-systemd-unit $ARG1$ "$SERVICESTATE$" "$SERVICESTATETYPE$" $SERVICEATTEMPT$

Figure 7: (English Only) Updated section

7. Exit the text editor by pressing ctrl + X.
8. Enter Y to save the changes to the document.

Figure 8: (English Only) Save file

9. Press Enter to confirm the location to save.

Figure 9: (English Only) Press enter

10. Restart the nagios3 service using the command sudo systemctl restart nagios3.service.

Figure 10: (English Only) sudo systemctl restart nagios3.service

11. Use the exit command twice to return to the Administration Console.

Figure 11: (English Only) Exit

12. From the Main Menu, select View Logs > System > Monitor.

Figure 12: (English Only) Monitor

13. Scroll to the bottom of the log. This can be done with quick keys by pressing ctrl + W followed by ctrl + V.
14. Verify that there is no additional Warning: Return code of 127 for check of service after the last service restart.

Figure 13: (English Only) Verify no warnings

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.