How to Recover a User that is Locked at the PBA Screen
Summary: How to recover a user that is locked at the PBA screen when using Dell Encryption Enterprise Self-Encrypting Drive Manager (formerly Dell Data Protection | Self-Encrypting Drive Manager) or Dell Full Disk Encryption. ...
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Symptoms
Affected Products:
- Dell Encryption Enterprise Self-Encrypting Drive Management
- Dell Data Protection | Self-Encrypting Drive Management
- Dell Full Disk Encryption
After multiple failed authentication attempts at the username, password and challenge response screen, the following error message will be displayed.
Figure 1: (English Only) Error message after multiple failed authentication attempts
Cause
Not Applicable
Resolution
There are two methods to recover from this scenario:
- Send a Remove Users command from your Dell Security Management Server Console.
- Perform an offline recovery and remove the PBA. For instructions on how to perform an offline recovery reference, Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Full Disk Encryption Common Recovery Scenarios.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell EncryptionArticle Properties
Article Number: 000130822
Article Type: Solution
Last Modified: 03 Aug 2023
Version: 10
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