Dell Security Management Server Core Server, Key Server, and Dell ACL Services are Not Running on Server Restart

Summary: After a reboot when upgrading to v10.2.3, the Dell Core Server, Dell Key Server, and Dell ACL Service will not start automatically.

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Symptoms

Affected Products:

  • Dell Security Management Server

Affected Versions:

  • v10.2.3

In rare instances, the Dell Security Management Server's may not start post-reboot:

  • Dell Core Server
  • Dell ACL Service
  • Dell Key Server
Note: This only impacts the back-end server.

Cause

Not Applicable

Resolution

This issue has been resolved in Dell Security Management Server v10.2.4 and later.

Two workarounds are also available:

  • Workaround #1 is to add a registry key which allows the services to start normally.
  • Workaround #2 is to set the services to a delayed start.

Click the workaround below that is best for your environment.

Workaround #1
Warning: The next step is a Windows Registry edit:

Add a registry key. This increases the service pipe timeout to 45 seconds, which alleviates the issue.

To add the registry key:

  1. Right-click the Windows start menu and then click Run.

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Figure 1: (English Only) Run

  1. In the Run UI, type regedit and then press OK. This opens the Registry Editor.

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Figure 2: (English Only) Type regedit

  1. In the Registry Editor, go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control.
  2. In the right pane, look for ServicesPipeTimeout. If HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ServicesPipeTimeout exists, go to step 7. If the path does not exist, go to step 5.

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Figure 3: (English Only) Registry Editor

  1. Right-click the Control folder, select New, and then click DWORD (32-bit) Value.

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Figure 4: (English Only) Create DWORD (32-bit) Value

  1. Name the DWORD ServicesPipeTimeout.

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Figure 5: (English Only) ServicesPipeTimeout

  1. Double-click ServicesPipeTimeout.

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Figure 6: (English Only) Edit DWORD (32-bit) Value

  1. Populate Value data with 0000afc8 and then click OK.

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Figure 7: (English Only) Populate Value data

Note: On the next reboot, the services will start normally.
Workaround #2

Set the Dell Core Server, Dell Key Server, and Dell ACL Server to delayed start. The services may be set to delayed start using the user interface (UI) or through the command-line interface (CLI) switches. Click a method for more information.

UI

To set the services to delayed start in the user interface:

  1. Right-click the Windows start menu and then click Run.

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Figure 8: (English Only) Run

  1. In the Run UI, type services.msc and then press OK. This opens the services.

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Figure 9: (English Only) Type services.msc

  1. Double-click Dell Core Server.
  2. In the General tab:
    1. Select the dropdown for Startup type.
    2. Select Automatic (Delayed Start).
    3. Click OK.

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Figure 10: (English Only) Dell Core Server Properties (local Computer)

  1. Repeat step 4 with Dell Key Server and Dell ACL Server.

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Figure 11: (English Only) Dell Key Server and Dell ACL Server

Note: On the next reboot, the services will start normally.
CLI

To set the services to delayed start using the command-line interface:

This can also be done using the command line through PowerShell using the Set-Service command. These commands can be run using Microsoft Powershell, as an administrator, to pre-set the services to Automatic (Delayed Start):

Set-Service -displayname "Dell ACL Service" -startuptype "AutomaticDelayedStart"
Set-Service -displayname "Dell Core Server" -startuptype "AutomaticDelayedStart"
Set-Service -displayname "Dell Key Server" -startuptype "AutomaticDelayedStart"

This can also be done on older Windows Server Operating Systems through the sc command.

Dell ACL Service: sc config aclserv start=delayed-auto
Dell Core Server: sc config EpmCoreSvr start=delayed-auto
Dell Key Server: sc config EpmKeySvr start=delayed-auto
Note: On the next reboot, the services will start normally.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130935
Article Type: Solution
Last Modified: 11 Apr 2024
Version:  9
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