How to Run Microsoft Internet Explorer in 'Safe Mode'

Summary: This article describes the Internet Explorer safe mode feature and how to start it as well as some of it's uses and how it differs from normal use.

Article Content


This article provides information on how to start Internet Explorer in safe mode. (without add-ons)

Table of Contents :

  1. What is the difference with 'SafeMode' and Normal
  2. Starting Internet Explorer in 'SafeMode'

1. What is the difference with 'SafeMode' and Normal

If you are having issues with Internet Explorer loading or stability issues one good troubleshooting step is to start the program in 'Safe Mode'. This mode will turn off any program add-ons and some extensions not required for the basic running of the browser.

If the browser works fine in 'safe mode' try disabling add-ons or non-standard extensions to try and determine where the fault lies. icon


2. Starting Internet Explorer in 'SafeMode

  1. Open a 'Command Prompt' window

  2. Type cd/ to get a blank C: prompt

  3. Type in "C:\Program Files\Internet Explorer\iexplore.exe" -extoff  (where C: is your local drive)

  4. Press ENTER


Command Prompt Screen 
SLN265764_en_US__21378740350891.IE Safe mode cmd
IE (Safe Mode) Window
SLN265764_en_US__31378739854556.IE Safe mode



SLN265764_en_US__4icon Note:

How to open command prompt:

Below are some ways you can open a Command Prompt window within Windows.

Windows 10:

  • Click the Start button and typing 'cmd' into the search box.
  • Alternatively scroll through the start menu and within the 'Windows System' folder you will see the option for Command Prompt.
  • If keyboard installed - Keystroke Windows Key and click 'Command Prompt'.
  • From Task Manager you can also open the file menu and shoose 'Run New Task'. Type cmd or cmd.exe then click OK

Windows 8

  • From start screen - select 'All Apps' icon. Scroll to the right and locate the Windows System section. Select Command Prompt. This will open a new command prompt screen on the desktop.
  • If keyboard installed - Keystroke Windows Key X and click 'Command Prompt'.

Windows 7:

  • Click Start > All Programs > Accessories > Command prompt
  • Or Keypress Windows Key + and type cmd (short for command)

Back to Top


SLN265764_en_US__5image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
SLN265764_en_US__6icon Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.


Article Properties

Affected Product

Desktops & All-in-Ones, Laptops, Tablets

Last Published Date

21 Feb 2021



Article Type


Rate This Article

Easy to Understand
Was this article helpful?

0/3000 characters