Dell Data Protection: EMAgent Is set to check every 12 or 2 hours by default

Summary: This article contains information about the MinimumCheckinTime setting and on how to change it from its default.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Encryption
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

Cause

Not Applicable

Resolution

Version 9.1 of the server software introduced a new Core Server setting MinimumCheckinTime. This setting allows BitLocker Manager and SED clients to check in with inventory at most once every x number of minutes.

The setting is found in these locations for their respective server versions:

  • Windows-based application of Dell Data Protection | Encryption Enterprise Server:
C:\Program Files\Dell\Enterprise Edition\Core Server\AgentServiceObjects.config
  • Linux based appliance of Dell Data Protection | Encryption Virtual Edition Server:
/opt/dell/server/core-server/AgentServiceObjects.config

The default value is 720 minutes (12 hours) in v9.1 and earlier and 120 minutes (2 hours) from v9.2 and later, this causes the server to reject inventories from machines that have checked in within the last 12/2 hours.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130998
Article Type: Solution
Last Modified: 03 Oct 2023
Version:  8
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