Fingerprint Reader Installation Guide.

Summary: This page show information on how to install the drivers & software on your system for fingerprint reader

Article Content


Symptoms
Note: As of February 2018, Dell Data Protection | Security Tools has reached EOS and this article is no longer updated by Dell. For more information reference Product Lifecycle (End of Support / End of Life) Policy for Dell Data Security.

For the Fingerprint Reader to function you will need to install the drivers & software on your system. The software used for the fingerprint reader is Dell Data Protection | Security Tools and can be found on the Drivers & Downloads site page, from there, please add your service tag or allow the site to identify your system to ensure the correct driver & software are identified for your system and proceed to the Drivers section from the left-hand menu shown

Affected Products:

Dell Data Protection | Security Tools

Cause

Affected Platforms:

Windows 7


Resolution

Dell Data Protection|Security Tools

The Dell Data Protection | Security Tools replaces the Dell Data Protection Access which is no longer available. Dell Data Protection | Security Tools comes pre-installed on all Dell Latitude, OptiPlex, and Precision systems and on selected XPS notebooks. It can also be downloaded through the Drivers & Downloads site page.

Note: Additional information for Software and Hardware Prerequisites can be found at: Dell Data Protection Security Tools System Requirements.

If installing on a Dell system that includes Dell ControlVault. Dell ControlVault firmware may need to be updated, which requires Dell Data Protection | Security Tools to be installed.

Note: Additional information the download of How to Download Dell Data Protection Security Tools.
 
Note: Additional information for installing How to Install Dell Data Protection Security Tools.
 
Note: If Dell Data Protection | Access was installed in the past on the computer, the user must de-provision Dell Data Protection | Access - Managed Hardware and then uninstall Dell Data Protection | Access before installing Dell Data Protection | Securtiy Tools. If Dell Data Protection | Access has not been used, the user may simply uninstall Dell Data Protection | Access. For additional information on replacing Dell Data Protection | Access with Dell Data Protection | Security Tools, reference https://downloads.dell.com/manuals/all-products/esuprt_software/esuprt_endpoint_security_soln/dell-data-protection-security-tools_connectivity%20guide3_en-us.pdf.

Control Vault Firmware Update

Control Vault drivers and firmware are created per-platform. To find the latest version of the Dell Control Vault drivers and firmware, navigate the Drivers & Downloads site, selecting the affected platform.

Once downloaded, extract the Dell ControlVault Firmware update package. As the extraction completes, the setup file will automatically start.

Follow the on-screen prompts to complete the install and upgrade of the Dell Control Vault drivers and firmware.

Dell ControlVault driver install


For support, US-based customers may contact Dell Data Security ProSupport at 877.459.7304, Option 1, Ext. 4310039, or reference How To Contact Dell Data Security Chat Support. To contact support outside the US, reference Dell Data Security International Support Phone Numbers. For additional insights and resources, visit the Dell Security Community Forum.

Additional Information
 
Videos
 

Article Properties


Affected Product

Laptops, Latitude, XPS, Dell Security Tools, Latitude E4200, Latitude E5400, Latitude E5410, Latitude E5420, Latitude E5420M, Latitude E5510, Latitude E5520, Latitude E5520M, Latitude E5530, Latitude E6220, Latitude E6230, Latitude E6420 Laptops, Latitude, XPS, Dell Security Tools, Latitude E4200, Latitude E5400, Latitude E5410, Latitude E5420, Latitude E5420M, Latitude E5510, Latitude E5520, Latitude E5520M, Latitude E5530, Latitude E6220, Latitude E6230, Latitude E6420, Latitude E6430, Latitude E6430 ATG, Latitude E6440, Latitude E6500, Latitude E6510, Latitude E7250/7250, Latitude E7440, Latitude E7450 See more

Last Published Date

21 Feb 2021

Version

5

Article Type

Solution

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