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Dell Chromebook 5190 2-in-1 Usage and Troubleshooting Guide

Summary: Learn how to use and troubleshoot issues that are related to networking, Windows, LCD, drivers, input devices, webcam, and more on your Chromebook 5190 2-in-1.

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Article Content


Symptoms

SLN309090_en_US__1I_Notebook_Chromebook_5190_2in1_BD_v1

Quick Links

Chromebook 5190 2-in-1 Quick Start Guide and Field Service Manual Find your Service Tag and Express Service Code Warranty & Support Services

For help with issues such as: downloading and installing apps, wireless networking, the CROSH diagnostics, mouse, touchpad, keyboard, security, and encryption, see an expanding section below.


Refer to Dell Knowledge Base article Getting started with the Dell Chromebook, for information about setting up your Chromebook for the first time, backup and recovery options as well as battery health and charging.



(The videos are English only.)


For port locations, browse to the Chromebook 5190 2-in-1 Online Manual Page, and then touch or click PDF to the right of Chromebook 5190 2-in-1 Quick Start Guide.


To view or download the Owner's Manual, browse to the Chromebook 5190 2-in-1 Online Manual Page, and then touch or click PDF under Chromebook 5190 2-in-1 Field Service Manual.


To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System.

For information about connecting to your wireless network, refer to Dell Knowledge Base article Setting up the network connection on the Dell Chromebook.
 


For help with determining any connectivity issues, browse to the Chrome Connectivity Diagnostics extension page (you must be able to reach the Internet on the Chromebook having the issues to be able to get the extension).  





(The videos are English only.)

This section covers the Chrome Shell (CROSH) diagnostics. The Chrome OS does not support ePSA, Dell BIOS, the F12 Boot menu or DellConnect. There are no preboot diagnostics.

NOTE: CROSH command, Chrome Commands & View System Information are not available in Chromebox for Meetings (CfM) Google+ Hangouts mode. To troubleshoot a CfM device in the Chrome OS environment, you have to exit from the CfM Google+ Hangouts mode by pressing and holding the CTRL, ALT, and S keys during the boot screen.

This section covers the hardware that is installed on your computer; select the tabs below to find out more information.

 

The battery charge LED indicator is on the left edge of the computer (Figure 1). Refer to Table 1 for the description of the LED.

SLN309090_en_US__3I_Notebook_Chromebook_5190_Education_Battery_Status_Light_BD_v1
Figure 1:Battery LED Location

 

LED Behavior Description
Off AC powered, charge level higher than 96%
White AC powered, charge level less than 96%, charging
Off Battery powered, charge level higher than 14%
Off Battery powered, charge level less than 14%, machine in S5
Amber Battery powered, charge level less than 14%, machine in S0 or S3
Blinking Amber Battery error
Table 1: Battery LED Behavior

For more information, refer to the Dell Knowledge Base article Battery Health Check (Chromebook), for information about how to check the health of your battery, and determine if it is charging correctly.

 

Refer to the following links for information about and resolving issues with input devices.

 

Refer to the following links for information about external ports and devices.

 

Refer to Dell Knowledge Base article Google Chromebook perpetual license management required when Chromebook systems are replaced, for more information.

This section covers the Software that is installed on your computer, it also has links to information about Security and Encryption. Refer to the tabs below for more information.

 

Security and Encryption

Refer to the Chrome Knowledge Base article Chromebook security, for information about the security and encryption features of the Chrome Operating System. SLN309090_en_US__4iC_External_Link_BD_v1

For information about recovering from a malicious site attack, refer to the Chrome Knowledge Base article Recover from a malicious site attack. SLN309090_en_US__4iC_External_Link_BD_v1

Refer to the Google Safety Center to find out how to keep your devices and personal information safe when you are online.

 

Dell Specific Information

What is a Service Tag or Express Service Code and how do I locate it?

To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System.

Determine Warranty Status

This link provides information about how to Determine Warranty Status.

NOTE: You must know the Service Tag of your Chromebook to determine the warranty status.

Refer to either:

 

 

Ownership Transfer

This link provides information about how to submit an Ownership Transfer.

How to Report System Lost or Stolen?

This link provides information about How to Report System Lost or Stolen?

Cause

 

Resolution

 

Article Properties


Affected Product

Chromebook 5190 2-in-1

Last Published Date

01 Sep 2021

Version

5

Article Type

Solution

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