Troubleshooting 092-670, 092-671, 092-672, 092-673 Calibrating Patch Errors on the C2660dn, C2665dnf, C3760n, C3760dn, C3765dnf Dell Laser Printers

Summary: This article covers how to troubleshoot the 092-670, 092-671, 092-672, 092-673 calibrating patch errors on the C2660dn / C2665dnf / C3760n / C3760dn / C3765dnf Dell Laser Printers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Table of Contents:

  1. Clean the CTD Sensor
  2. Clean The ROS
  3. Replace the Imaging Drums

1. Clean the CTD Sensor

  1. Ensure that the printer is turned off.
  2. Push down the latch to open the rear cover.
  3. Open the right side cover.
  4. Turn the waste toner box lock lever 90-degrees counterclockwise to unlock the waste toner box.
    SLN295857_en_US__1wpa0zw9y
  5. Grasp the handle on the waste toner box and pull it out making sure to hold it upright so that the waste toner does not spill out.
    SLN295857_en_US__2wp6ri5qb
    Caution: Take care not to drop the waste toner box while you are removing it.
     
    Caution: After removing the waste toner box, do not touch the parts shown in the illustration. Toner can dirty or stain your hands.
  6. Stand the removed waste toner box upright on a level surface.
    Warning: Never lay the waste toner box on its side as this may cause its malfunction or toner spills.
  7. Lift the operator panel.
    SLN295857_en_US__5wpjxn3yo
  8. Open the top cover.
  9. Put your fingers through the loops on both sides of the transfer belt unit, and then pull it out.
    SLN295857_en_US__6wp4gdver
  10. Clean the CTD Sensor (as shown) with a clean, dry cotton swab.
    SLN295857_en_US__7wp87rafe
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2. Clean The ROS

 

To prevent deterioration of printing quality due to stains inside the printer, clean inside the printer regularly by using the cleaning rod whenever you replace drum cartridges.

  1. Open the right side cover.
  2. Turn the waste toner box lock lever 90-degrees counterclockwise to unlock the waste toner box.
    SLN295857_en_US__9wppenun7
  3. Grasp the handle on the waste toner box and pull it out making sure to hold it upright so that the waste toner does not spill out.
    SLN295857_en_US__10wp9df06x
    Caution: Take care not to drop the waste toner box while you are removing it.
     
    Caution: After removing the waste toner box, do not touch the parts shown in the illustration. Toner can dirty or stain your hands.
  4. Stand the removed waste toner box upright on a level surface.
    Warning: Never lay the waste toner box on its side as this may cause its malfunction or toner spills.E
  5. Remove the cleaning rod from inside the printer.
    SLN295857_en_US__13wp2ol33i
  6. Insert the cleaning rod fully into one of the four holes until it clicks into the interior of the printer as illustrated below, and then pull it out.
    SLN295857_en_US__14wpmgkhxy
  7. Repeat step 6 also on the other three holes. One time insertion is enough for each hole.

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3. Replace the Imaging Drums

 

If the error remains, one of the imaging drums will need to be replaced. Check the corresponding error codes to determine which drum needs to be replaced.

  • 092-670 - Yellow
  • 092-671 - Magenta
  • 092-672 - Cyan
  • 092-670 – Black

Update the Firmware once the drums are replaced.

NOTE: If the Drum Cartridge has already been replaced and the error remains, replace the Belt Unit. If the Belt Unit has already been replaced and the error remains, contact Dell Technical Support from the link below.

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If these steps do not correct the problem, please contact Dell Technical Support.

SLN295857_en_US__16Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
NOTE: It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

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Cause

  N/A

Resolution

N/A 

Affected Products

Dell C2660dn Color Laser Printer, Dell C2665dnf Color Laser Printer, Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser Printer
Article Properties
Article Number: 000132296
Article Type: Solution
Last Modified: 06 Jun 2024
Version:  5
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