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Dell Inspiron Chromebook 7486 Usage and Troubleshooting Guide

Summary: Learn how to use and troubleshoot issues that are related to downloading and installing apps, wireless networking, the CROSH diagnostics, mouse, touchpad, keyboard, security, andSee more

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Article Content


Symptoms

SLN314453_en_US__1I_Notebook_Inspiron_Chromebook_7486_BD_v1

Quick Links

Inspiron Chromebook 7486 Setup and Specifications and Service Manual Find your Service Tag and Express Service Code Warranty & Support Services

For help with issues such as: downloading and installing apps, wireless networking, the CROSH diagnostics, mouse, touchpad, keyboard, security and encryption, refer to an expanding section below.


Refer to Dell Knowledge Base article Getting started with the Dell Chromebook, for information about setting up your Chromebook for the first time, backup and recovery options as well as battery health and charging.



(The videos are English only.)


For port locations, browse to the Inspiron Chromebook 7486 Online Manual Page, and then touch or click PDF under Inspiron Chromebook 7486 Setup and Specifications (refer to the Views of Inspiron Chromebook 7486 section).


To view or download the Service Manual, browse to the Inspiron Chromebook 7486 Online Manual Page, and then touch or click PDF to the right of Inspiron Chromebook 7486 Service Manual.


To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System.

For information about connecting to your wireless network, refer to Dell Knowledge Base article Setting up the network connection on the Dell Chromebook.
 


For help with determining any connectivity issues, browse to the Chrome Connectivity Diagnostics extension page (you must be able to reach the Internet on the Chromebook having the issues to be able to get the extension).  





(The videos are English only.)

This section covers the Chrome Shell (CROSH) diagnostics. The Chrome OS does not support ePSA, Dell BIOS, the F12 Boot menu or DellConnect. There are no preboot diagnostics.

NOTE: CROSH command, Chrome Commands & View System Information are not available in Chromebox for Meetings (CfM) Google+ Hangouts mode. To troubleshoot a CfM device in the Chrome OS environment, you have to exit from the CfM Google+ Hangouts mode by pressing and holding the CTRL, ALT and S keys during the boot screen.

This section covers the hardware that is installed on your computer; select the tabs below to find out more information.

 

The battery charge and status LED indicator is on the left edge of the computer (Figure 1). Refer to Table 1 for the description of the LED.

SLN314453_en_US__3I_Notebook_Inspiron_Chromebook_7486_Battery_Charge_Status_LED_BD_v1
Figure 1: Battery LED Location
Power Source
LED Behavior
System Power State
AC Adapter
Solid White
Charging (Full) (S0 - S5)
AC Adapter
Solid Amber
Charging (S0 - S5)
Battery
Solid White
Discharging (S0)
Battery
Breathing White
Discharging (S3)
Battery
Off
Discharging (S5)
Battery
Blinking Amber
Battery Error (S0 - S5)
Table 1: Battery LED Behavior
  • S0 (ON) — System is turned on.
  • S3 (Sleep) — System is in sleep state. It consumes less power.
  • S5 (OFF) — The computer is in a shutdown state.

For more information, see the Dell Knowledge Base article Battery Health Check (Chromebook), for information about how to check the health of your battery, and determine if it is charging correctly.

 

Refer to the following links for information about and resolving issues with input devices.

 

Refer to the following links for information about external ports and devices.

 

Refer to Dell Knowledge Base article Google Chromebook perpetual license management required when Chromebook systems are replaced, for more information.

This section covers the Software that is installed on your computer, it also has links to information about Security and Encryption. Refer to the tabs below for more information.

 

Security and Encryption

Refer to the Chrome Knowledge Base article Chromebook security, for information about the security and encryption features of the Chrome Operating System. SLN314453_en_US__4iC_External_Link_BD_v1

For information about recovering from a malicious site attack, refer to the Chrome Knowledge Base article Recover from a malicious site attack. SLN314453_en_US__4iC_External_Link_BD_v1

Refer to the Google Safety Center to find out how to keep your devices and personal information safe when you are online.

 

Dell Specific Information

What is a Service Tag or Express Service Code and how do I locate it?

To locate your Service Tag or Express Service Code, browse to Dell Knowledge Base article How to find the Service Tag number on Chromebook / Chromebox within the Operating System.

Determine Warranty Status

This link provides information about how to Determine Warranty Status.

NOTE: You must know the Service Tag of your Chromebook to determine the warranty status.

See either:

 

Ownership Transfer

This link provides information about how to submit an Ownership Transfer.

How to Report System Lost or Stolen?

This link provides information about How to Report System Lost or Stolen?

Cause

   

Resolution

 

Article Properties


Affected Product

Inspiron Chromebook 7486

Last Published Date

01 Sep 2021

Version

5

Article Type

Solution