Problems With the Dell BH200 Bluetooth 2.0 EDR Stereo Headset

Refer to the resources which provide information about resolving problems with the Dell™ BH200 Bluetooth® Headset.

Table of Contents:

1. The BH200 Bluetooth Stereo Headset Won't Power On
2. I am Having Problems Connecting to or Using the Headset
3. Configuring Headset Use
4. The BH200 Bluetooth Stereo Headset Will Not Connect

1. The BH200 Stereo Headset Won't Power On

1. Press and hold the power button (Figure 1) on the headset until the blue LED appears.
   
   
   Figure 1: Power Button and LEDs
    

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2. If the blue LED does not light up after 3 to 5 seconds, or there is a flashing red LED, recharge the headset.
    

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3. Connect the headset to the USB port on a computer with the cable provided with the headset (Figure 2).
   
    
    Note: The computer must be powered on to charge the headset.
   
   Figure 2: Connecting the Headset for Charging
    

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4. When charging, the LED on the headset appears a solid red color. When charging is complete, the LED turns green. If the LEDs do not light up:
    
   • Try using a different USB port on the computer. If another port works, there may be a problem with the USB ports on the computer
      
   • Try using a known-good USB cable. The cable included with the headset is a standard USB 2.0 Type A to 5-pin mini-B type connector.
     • If a known-good cable works Contact Technical Support.
     • If a known-good cable does not work Contact Technical Support.

2. I am Having Problems Connecting to or Using the Headset

1. Reset the headset by using a pen or other small object to press the reset button (Figure 3).
   
   Figure 3: Reset Button
    

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2. Attempt to pair the headset with your computer or cell phone. (For instructions about pairing devices with a cell phone, refer to the cell phone documentation, manufacturer, or carrier.)
    
   Note: Not all cell phones are Bluetooth-capable. In addition to the standard hands-free and headset profiles, a Bluetooth-enabled cell phone must provide the A2DP (for stereo music) and the AVRCP (for media control) profiles to use the advanced features of the BH200. Refer to the cell phone documentation, manufacturer, or carrier to determine if the phone is compatible.

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   For additional information of how to pair the BH200 Stereo Headset with a computer, click the link below that corresponds to the Operating System that is installed on the computer.
   • Windows 10
   • Windows 8

3: Configuring Headset Use

• Stereo Headphones:
   
   Note: The microphone on the headset is disabled with this configuration.
  1. Right-click the  icon in the system tray and click Show Bluetooth Devices.
      

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  2. Click the Audio tab.
      

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  3. Click Bluetooth Stereo Audio and click the Connect button. Once the connection is complete, the device shows a Connected status.
      

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• Headset or Hands-free Device:
   
   Note: The microphone on the headset is enabled with this configuration, but the sound output is limited to mono.
  1. Right-click the  icon in the system tray and click Show Bluetooth Devices.
      

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  2. Click the Audio tab.
      

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  3. Click Bluetooth Hands Free and click the Connect button. Once the connection is complete, the device shows a Connected status.

4. The BH200 Bluetooth Stereo Headset Will Not Connect

1. If the headset is not able to connect, follow the appropriate instructions below:
    

• Cell phone: Attempt to pair the headset with a computer.
  • The headset successfully connects to the computer: Refer to the cell phone manufacturer or carrier for further assistance.
  • The headset is unable to connect to the computer Contact Technical Support.
     

• Computer: Attempt to pair the computer with another known-good Bluetooth device.
  • The computer cannot connect to a known-good Bluetooth device: There is a problem with the Bluetooth adapter or software.
  • The computer successfully connects to a known-good Bluetooth device Contact Technical Support.